Super quick responses to customer conversations. Super productive agents.
Canned responses to frequently asked questions can help you cut down on repetitive conversations and save replies to simple, single-answer questions.
A few days into serving your customers, you will identify that you use the same greeting or goodbye every time, or that there are certain questions which are common. Typing the same replies again and again without getting a tone of frustration in your message sounds like a superhuman job to us.
So, we made Chatwoot more powerful instead. To cut down all the repetitive work, use canned responses. This lets you save frequently sent messages as templates. The next time you need to send the same message, simply access and send your canned response with the help of a shortcode.
Easy and quick set up
Your saved canned responses will save you lots of typing time. Save as many canned responses as you need to. When you need to refer to a particular canned response later, give it a short code of your own.
Access and use canned responses directly in conversations
To get a canned response while chatting with a customer, enter "/" followed by the shortcode in the text editor and then press Enter key. The system will update with the answer.
Start engaging your current and potential customers on Chatwoot
Chatwoot lets you manage your conversations across multiple channels from a single dashboard. And yes, we have a 15-day free trial and we don’t ask for your credit card.Sign up for free