A new version of Chatwoot was released with the following updates.
Allow agents to edit a contact
With the new and improved sidebar update, the agents can update the contact profile, add name, email, location, bio etc.
Add the ability to set custom attributes for a contact
We have introduced a new SDK method
setCustomAttributes which can be used to set custom attributes to the contact. Agents will be able to view the attributes in the contact sidepanel.
Allow the user to launcher text on the widget
While using the expanded chat widget design, the users can now customize the text shown using
launcherTitle param in
Allow agents to send the chat transcript to a specified email address
Agents can now send the chat transcripts to the user or himself or any other email address
Additional Language Support