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Creating a Chatwoot Account

Last updated on Apr 29, 2026

This guide walks you through creating a new Chatwoot account — whether you're using Chatwoot Cloud (the hosted version at chatwoot.com) or your own self-hosted installation.

Cloud or self-hosted?

Pick the path that matches your setup.

Cloud Self-hosted
Where you sign up chatwoot.com your-installation-url/app/auth/signup
Hosting Managed by Chatwoot You operate the server
Updates Automatic You handle them
Best for Most teams that want to skip ops Teams with strict data-residency or self-management requirements

If you're not sure which you're using, ask your IT team — or assume Cloud unless you've been told otherwise.

Signing up on Chatwoot Cloud

Step 1 — Open the signup page

Go to chatwoot.com and click Signup button.

Step 2 — Fill in the signup form

You'll be asked for five things:

Field What to enter
Work email A valid work email address — this is what you'll use to log in. E.g. john.hopkins[@]companyname.com.
Password Must include at least one uppercase letter (A–Z), at least one digit (0–9), and at least one special character


Click Create an account to submit.

Step 3 — Verify your email

Chatwoot sends an email titled "Confirmation Instructions" to the work email you signed up with. Open it and click Confirm my account. The link logs you back into the dashboard.

Can't find the email? Check your spam folder first, then your work email's quarantine. Some organizations have email-security policies that block external automated emails from reaching the inbox — if that's the case, ask your IT admin to release the message from quarantine or allow Chatwoot's sending domain.

Signing up on a self-hosted installation

If your team runs its own Chatwoot, the signup flow is the same, only the URL is different. Open:

{your-installation-url}/app/auth/signup

Replace {your-installation-url} with whatever your team uses (e.g. support.acme.com).

The form fields are identical to Cloud. Email confirmation works the same way, assuming your installation is configured to send email.

Self-hosted installations often have additional configuration steps (custom domain, SMTP, SAML SSO). Those are documented separately in the Chatwoot self-hosted guides.

Next Steps:​

We recommend you follow the steps below to set up your account and get the full power of Chatwoot.

You can also go through the Chatwoot 101 lessons to learn the ins and outs of effective customer engagement using Chatwoot.