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Add Labels

Labels help you categorize conversations and prioritize them. You can assign a label to a conversation from the chat's side panel.

Labels are tied to the account and can be used to create custom workflows in your organization. You can assign custom colors to a label, which makes it easier to identify the label. You will be able to display the label on the sidebar to filter the conversations quickly.

To add labels, click on Settings on Chatwoot home screen. Go to Labels → Add Label button.

Chatwoot Dashboard home screen

You will see the screen (like shown below) where you can design your own label.

As you add more labels, try to give them meaningful names as well as different colours to maintain distinction and clarity.

Chatwoot Add Label detail screen
Field NameValueRemarks
Label NameAssign a Name for the label to identify the categoryeg: Premium_Customer Only Alphabets, Numbers, Hyphen and Underscore are allowed
DescriptionGive a short description of what the label representseg: This Customer issue is to be resolved on priority
ColourSelect a colour for the label for easy identificationAfter Selection click on the small square again
Show Label on SidebarSelect this option if you want the label to be displayed on the sidebarThis will help in easy identification of the conversations

Click on Create. The Label added successfully message will be displayed. New Label has been created. You can create as many Labels as you need. Labels can be used across teams.

Chatwoot Label setting screen

You can edit or delete the Label as per your need.