What is WhatsApp Embedded Signup?
Embedded Signup is a browser-based interface supplied by Meta that authenticates a Facebook user, creates (or links) a WhatsApp Business Account (WABA), adds a phone number, and returns production credentials in one flow. Chatwoot Cloud embeds this interface when you choose WhatsApp Cloud while adding an Inbox, so no manual tokens or webhook URLs are required.
Keep using the WhatsApp Business app with Coexistence
If your number is already active in the WhatsApp Business app, you can use the Coexistence option in Embedded Signup to connect it to Chatwoot while continuing to use the app on your phone.
During Meta’s signup flow, choose the option to connect your existing WhatsApp Business app account and follow the prompts on your phone. Use the latest version of the WhatsApp Business app. Meta determines whether your number is eligible.
Do not delete your WhatsApp Business app account to use Coexistence. If your number is ineligible or already connected to another provider, contact Chatwoot Support before disconnecting or changing the existing setup.
Prerequisites at a glance
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Facebook (Meta) login
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Business information
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Chatwoot Cloud workspace with WhatsApp feature enabled
Onboarding workflow inside Chatwoot
Step 1. Go to Settings → Inboxes → “Add Inbox”. Select WhatsApp.
Step 2. Click on the "Connect with WhatsApp Business" button.
Step 3. Start Meta flow. Log in with the Facebook account that will manage the WABA. Provide business details or pick an existing portfolio, then choose an existing WABA or create a new one.
Step 4. Add agents to your WhatsApp inbox.
Compliance checkpoints
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Business verification: Upload legal documents if Meta prompts during or after signup
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Display name review: Ensure the WhatsApp display name matches branding guidelines to prevent rejection
Having trouble connecting your number? See Troubleshoot WhatsApp onboarding issues for help with eligibility, verification codes, permissions, and existing connections.