Welcome to Chatwoot.
This tutorial will help you set up your account and understand the basics you need to start supporting customers. It is designed for first-time users, so you can follow along without any prior experience.
By the end, you will have a working Chatwoot workspace and a clear idea of how to use it for day-to-day customer communication.
What you will learn
In this tutorial, we will cover:
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Setting up your Chatwoot account
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Configuring the basic workspace settings
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Understanding inboxes, conversations, contacts, and agents
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Responding to customers from a shared inbox
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Following simple practices for better customer communication
The goal is to help you understand how Chatwoot fits into your support workflow, not just where each feature is located.
Who this tutorial is for
This tutorial is useful for:
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Teams setting up Chatwoot for customer support, sales, or engagement
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Founders, operators, and support teams moving customer conversations into one place
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Anyone preparing to invite teammates or go live with customers
What you will have by the end
After completing this tutorial, you should be able to navigate your workspace, manage basic settings, respond to conversations, and know what to explore next as your team grows.
Before you begin
If you don’t have a Chatwoot account yet, sign up for a free trial before you begin.
If you already have an account, you can go straight to the first lesson.
Note: You’ll need a business email address to create a Chatwoot account.
Once you’re ready, let’s get started!