Purchasing a Paid Self-Hosted Chatwoot License: A Step-by-Step Guide
Chatwoot Products Overview
Chatwoot offers two product options to suit your needs:
1. Chatwoot Cloud Version: We handle all the infrastructure and maintenance so you can focus on your business
operations. Simply visit chatwoot.com, sign in, and you'll be ready to send your first message in under 5 minutes.
2. Chatwoot Self-Hosted Version: This option gives you full control, with your team responsible for hosting the
software on your own servers and managing maintenance. We don't have access to these instances, ensuring your data
remains completely within your environment.
The self-hosted version provides you with complete data sovereignty while still delivering all the powerful features of
Chatwoot.
Our self-hosted version comes in two tiers:
- Premium Self-Hosted Version: Access all PRO features including Captain AI and SLAs, plus receive premium support
throughout your Chatwoot journey.
- Free Self-Hosted Community Edition: Available under the MIT License, this version is completely free to use. Set it
up using our developer guide at https://developers.chatwoot.com/self-hosted. Note that this version doesn't include
premium support—you'll need to handle hosting, maintenance, and troubleshooting independently.
How to Purchase a Premium License for Your Self-Hosted Chatwoot Account
STEP 1: After self-hosting your Chatwoot instance, access your Super Admin panel by visiting https:///super_admin and
log in.
STEP 2: Click on the settings button in the left navigation bar to access your settings page.
STEP 3: On the settings page, click the "Manage" button to purchase a premium license.
STEP 4: Select a pricing plan that best suits your requirements and complete the payment process.
STEP 5: After payment, return to your settings page to verify that the correct pro plan has been activated for your
account.
Enjoy your Chatwoot experience! If you have any questions along the way, please feel free to reach out to our support
team. We'll be happy to assist you!
