Want to integrate your help center articles directly into your live chat widget? This powerful feature lets customers access support content without leaving the chat interface, creating a seamless support experience.
Chatwoot offers a built-in feature that makes this integration simple. Follow this step-by-step guide to embed your help center in your Chatwoot live chat widget.
Prerequisites
Before you begin, ensure you have:
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An active Chatwoot account with admin access
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A configured live chat inbox
Step 1: Set Up Your Help Center
First, you'll need to create and configure your help center in Chatwoot.
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Follow the detailed help center setup guide to create your help center
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Add your first help center article to test the integration
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Once your help center is ready with at least one article, proceed to Step 2
Step 2: Access Inbox Settings
Navigate to your inbox configuration:
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Go to the Settings section in your Chatwoot dashboard
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Click on Inbox Settings from the vertical navigation bar
Step 3: Open Live Chat Settings
Locate and access your live chat inbox settings:
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Find your Live Chat inbox in the list
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Click the settings icon (⚙️) next to your Live Chat inbox name
Step 4: Configure Help Center Integration
Connect your help center to the widget:
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Scroll down to locate the "Help Center" section
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Click on the dropdown menu
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Select the help center you want to embed in the widget
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Ensure the correct help center is selected
Step 5: Save Your Changes
Finalize the configuration:
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Click the "Update" button to save your settings
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Wait for the confirmation message
Verify Your Setup
After completing all steps:
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Navigate to your live chat widget (either on your website or in preview mode)
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Look for the help center integration within the widget interface
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Test by accessing and reading articles directly from the chat widget
Congratulations! Your customers can now access help center articles without leaving the chat experience, improving support efficiency and user satisfaction.