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Pranav Raj Muhsin Keloth Sojan
By Pranav Raj and 2 others
6 articles

Enterprise Edition

Starting from version 2.0, Chatwoot ships two versions of its software. The community edition is MIT licensed, and an enterprise edition is available under a proprietary license. Both software versions are built from a single GitHub repository. While the community edition will always remain free and open-source, the enterprise edition is the effort to sustain both the offerings and Chatwoot as a commercial business. This model has been derived from other commercial open-source companies like Gitlab, Mattermost, Metabase, etc. Differences between Community and Enterprise editions​ The community edition of Chatwoot has all the relevant customer communication features that a growing business requires. At the same time, the enterprise edition contains proprietary features such as customizable dashboards, SLA Management, agent scheduling software, IP blocklisting, etc., suited for larger organizations. While the source code for both editions is open to the public in our Github repo, all the /enterprise folder contents are copyrighted. Choosing the right edition​ We recommend you download and install Chatwoot Enterprise Edition to upgrade to a paid tier in the future without having to reinstall Chatwoot. Enterprise Edition The Enterprise edition offers the following. - All Chatwoot features - Visible and auditable complete source code - All features of the community edition are available without a subscription. - Direct Support options - Option to easily upgrade to paid features Community Edition The Community edition offers the following. - Visible and modifiable complete source code - No access to the paid features - Community Support only - It will require a migration to the Enterprise edition to add paid features in the future.

Last updated on Apr 17, 2023

Languages supported in Chatwoot

Chatwoot natively supports 30+ different languages. This guide will illustrate how to enable a particular language to work with your dashboard and live chat widget. Supported languages Mentioned below are the languages supported in Chatwoot and the corresponding shortcodes (derived from ISO 639 language codes). (ar) العربية Català (ca) čeština (cs) dansk (da) Deutsch (de) ελληνικά (el) English (en) Español (es) فارسی (fa) suomi, suomen kieli (fi) Français (fr) magyar nyelv (hu) Bahasa Indonesia (id) Italiano (it) 日本語 (ja) 한국어 (ko) latviešu valoda (lv) മലയാളം (ml) Nederlands (nl) norsk (no) język polski (pl) Português (pt) Português Brasileiro (pt-BR) Română (ro) русский (ru) slovenčina (sk) Svenska (sv) தமிழ் (ta) ภาษาไทย (th) Türkçe (tr) українська мова (uk) Tiếng Việt (vi) 中文 (zh-CN) 中文 (台湾) (zh-TW) How to update language in the live-chat widget? As outlined in the SDK setup guide, you can configure the locale for the live-chat widget either by passing it in the chatwootSettings or by calling the setLocale method. To specify the locale, use the shortcodes provided above. This will ensure that the widget is displayed in the desired language. // Pass via window.chatwootSettings window.chatwootSettings = { locale: 'pt_BR', // .. rest of the settings } // Using setLocale method window.$chatwoot.setLocale('pt_BR') How to update your dashboard’s language? Only administrators can update the dashboard language. Go to Settings → Account Settings. You will be able to see the Site Language setting available in the options. Select the language of your choice from the corresponding dropdown menu. Click on the Update Settings button on the top-right corner of your screen. Changing the site language would change the default language for all agents/administrators in the system. Currently, Chatwoot does not support language selection at the agent level. Also, note that this language would be used as the fallback language for the live chat widget.

Last updated on Apr 10, 2024

What we don't cover in Chatwoot Free Trial

Chatwoot's 15-day free trial is designed to provide you with the product experience, and give you a chance to assess its compatibility with your customer engagement needs. We have enabled almost all of the features for this trial period, with a handful of exceptions. This document covers what the Chatwoot 15-days free trial does not include. Features excluded from Chatwoot Free Trial A few inboxes Email channel The Email channel is designed to let you connect your support email accounts to Chatwoot, centralizing your email support and ticketing system within the dashboard. It is not included in the free trial to minimize possible spamming for you contacts. Facebook channel The Facebook channel is designed to let you connect your Facebook Messenger account to Chatwoot, centralizing your social media management and support within the dashboard. It is not included in the free trial to minimize possible spamming for you contacts. Twitter channel Twitter integration has been temporarily discontinued as a result of modifications made by Twitter to its APIs. This includes limitations on the number of requests raised per minute, plus substantial pricing changes. Kindly refer here for help with setting up all the other inboxes, apart from the aforementioned three inboxes. Help Center The Help Center is a powerful tool for creating a self-service knowledge base for your customers and agents. You can publish articles, organize them into categories, and provide a seamless self-service experience. It is not included in the free trial. Team Management With the Teams feature, you can manage your support ops within Chatwoot by collaborating with your team members. It is not included in the free trial. Campaigns With the Campaigns feature, you can proactively reach out to your customers with one-off or trigger-based messages. It is not included in the free trial to minimize possible spamming for you contacts. Important Notes - The availability of features may change over time, so we recommend you to refer to the most up-to-date versions of Chatwoot documentation. You can, alternatively, contact us at hello@chatwoot.com for latest information on feature availability. - If any of such features, as mentioned in this document, are crucial to your workflow, and you would like to test them with your free trial, drop us an email to hello@chatwoot.com. We can evaluate your case and enable the feature for your account. :)

Last updated on Apr 10, 2024