Home Features explained How to use omnichannel message signature?

How to use omnichannel message signature?

Last updated on Apr 10, 2024

A personal message signature serves as a comprehensive sign-off that you can include at the end or in the footer of your messages. In Chatwoot, you can use your message signature across all inboxes and not be limited to emails only.

To create and use yours, follow the simple steps described below.

Crafting your personalized message signature

Every agent in Chatwoot can make their own message signature. Follow the following steps.

Step 1. Click your profile icon from the bottom left of your dashboard, and go to 'Personal Settings'.

Step 2. Scroll down to the second section of the page called 'Personal message signature'. Use the rich text editor here to craft your signature. Utilize the various formatting options, emoji, and image upload option to craft a valuable signature.

Step 3. Click the 'Save message signature' button to lock your settings.

Using your message signature

You can fully control the behavior of your message signature from Chatwoot dashboard. Your signature is enabled by default. When chatting with a customer, you have the following three options.

Send the message

You can type your message, and go about your regular workflow. The message signature will automatically keep getting appended to all of your messages.

Edit signature before sending

If you need to edit the signature––say, remove your phone number, or delete the signature altogether––you can do it using the message text editor. Once done, hit the 'Send' button.

Disable signature

If you don't want to append the signature with your messages, simply disable it using the same signature button.

Important: Inbox-wise signature capabilities

Message signatures vary in appearance across different inboxes because of the distinct limitations imposed by various channel APIs. Specifically, in-line images will be visible exclusively in Email, website live chat, and API inboxes, where both text and images are supported. Conversely, all other inboxes will only accommodate the textual components of the signature.