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🚀 Chatwoot 101
  • Chatwoot Glossary
  • Getting Started with Chatwoot
  • Lesson 1: Your first Chatwoot conversation
  • Lesson 2: Dashboard Basics
  • Lesson 3 (a): Mastering core features
  • Lesson 3 (b): Working with Customer Context
  • Lesson 4: Automation and Routing
  • Lesson 5: AI Actions
  • Lesson 6: Reports and Metrics
🪵 Other channels
  • How to setup a Facebook channel?
  • How to setup an Instagram channel (via Facebook login)?
  • How to setup a Twitter channel?
  • How to setup an SMS channel?
  • How to setup an Email channel?
  • How to setup a Telegram channel?
  • How to setup a Line channel?
  • How to create an API channel inbox?
  • How to setup an Instagram channel?
  • How to setup a TikTok channel?
👝 Setup account
  • Creating a Chatwoot Account
  • Customizing your personal profile
  • Setting up notifications
  • Updating your Account settings
  • How to invite agents and manage your support team?
  • What is a channel? What is an inbox?
  • A complete guide to teams in Chatwoot
💬 Website live chat
  • Website live chat settings explained
  • How to install live chat using Google Tag Manager?
  • How to install live chat on a Docusaurus website?
  • How to install live chat on a Webflow website?
  • How to install live chat on a Gatsby website?
  • How to install live chat on a WordPress website?
  • How to install live-chat on a React Native app?
  • How to install live-chat on a Next.js app?
  • How to install live-chat on a Vue.js app?
  • How to send additional user information to Chatwoot using SDK?
  • How to continue conversations through email?
  • How to enable identity validation in Chatwoot?
  • How to enable dark mode on live-chat widget?
  • Understanding Contact Identity and Identity Validation in Chatwoot
📞 Voice Channels
  • Voice Calling in Chatwoot
  • Connecting Twilio voice channel
Whatsapp
  • WhatsApp in Chatwoot
  • Choose how to connect WhatsApp
  • Connect with Quick setup with Meta
  • Connect with WhatsApp Cloud API (manual setup)
  • Connect WhatsApp through Twilio
  • Move a Quick setup inbox to manual setup
  • Templates and the 24-hour window
  • WhatsApp campaigns
  • CSAT surveys on WhatsApp
  • WhatsApp calling
  • Manage your WhatsApp number
  • Troubleshoot WhatsApp
  • WhatsApp usernames and Business-Scoped User IDs in Chatwoot
  • Synchronize WhatsApp templates using a Business Management token
  • Troubleshoot WhatsApp onboarding issues
  • Inconsistencies for WhatsApp Numbers in Brazil and Argentina
  • Twilio content templates
🔎 Advanced features explained
  • How to use Conversation Filters?
  • How to use pre-chat forms?
  • How to use Campaigns?
  • How to create interactive messages?
  • How to use Automation?
  • How to setup a WebSocket connection?
  • How to use template variables?
  • How to use Macros?
  • How to use Audit Logs?
  • Wildcard URL support in website live-chat campaigns
  • Service Level Agreements
  • How does sorting work?
  • Setting per-agent conversation caps with Agent Capacity Policies
  • What is Human Agent tag in Instagram/Messenger channel
  • Setting up SAML Authentication
  • Required Conversation Attributes
  • Advanced Assignment Policies
📚 Features explained
  • How to add labels?
  • How to use Agent bots?
  • Understanding Contacts
  • How to create saved reply templates with Canned Responses?
  • How to create and use custom attributes?
  • How to enable CSAT surveys?
  • How to assign a priority
  • How to use omnichannel message signature?
  • Preventing Agent Collision
  • Manage team access control with flexible role-based permissions
  • Review Notes for CSAT
  • Multi-Factor Authentication (MFA) in Chatwoot
  • Business Hours and Auto-Responder
⚡ Apps and Integrations
  • How to bring your Dialogflow chatbot to Chatwoot?
  • How to use webhooks?
  • How to answer conversations from Slack?
  • How to use Dashboard Apps?
  • How to enable video calls with Dyte integration?
  • How to translate messages with Google Translate?
  • How to enhance conversations with OpenAI integration?
  • How to track Issues and Features with Linear Integration?
  • Connect your Shopify store
  • How to enable video calls with Cloudflare RealtimeKit?
  • Connect your Shopify store using your own app
📊 Reports
  • How to read Overview Reports (realtime)?
  • How to read CSAT Reports?
  • How to read Conversations Reports?
  • How to read Bot Reports?
  • How to read SLA Reports?
  • Reading Conversations, Agents, Labels, Inbox, and Team Reports.
  • How to read the SLA Reports
❓ Help Center
  • How to set up a Help Center?
  • How to setup an SSL certificate for your Help Center's custom domain?
  • Embedding videos in Help Center
  • Connect analytics to your help center
  • Recommend categories and articles
  • Hide your help center or articles from search engines
💫 Best practices
  • Assigning conversations in a round-robin fashion.
  • Working with command bar
  • Working with keyboard shortcuts
  • Group your contacts into custom segments.
  • Group chats with filters, save as folders
🔥 Captain
  • Get started with Captain AI
  • Set up a Captain assistant and connect your inboxes
  • Add documents to Captain's knowledge
  • Add FAQs and review FAQ suggestions in Captain
  • Set Captain's guardrails, guidelines and scenarios
  • Control who Captain replies to and when
  • Set up custom tools for Captain
  • Work faster with Captain Copilot
  • Use Captain Memories
  • Captain AI credits and usage
  • Enable Captain on self-hosted
  • Troubleshoot Captain
  • Captain Overview and reports
  • Updating robots.txt to Allow Chatwoot Assistant to Crawl Your Website
  • How to auto-translate messages in a conversation?
  • Install tools from the Captain Tools Catalog
🛳️ Migrations
  • How to migrate from Intercom to Chatwoot?
  • How to migrate from Front to Chatwoot?
  • How to migrate from Freshdesk to Chatwoot?
  • How to migrate from Zendesk to Chatwoot?
📌 Other topics
  • Which cookies are used by Chatwoot?
  • Mobile app for Android
  • Mobile app for iOS
  • Enterprise Edition
  • Languages supported in Chatwoot
  • What we don't cover in Chatwoot Free Trial
  • How to enable push notifications in your browser
  • How to hard-reload on most browsers
  • How to Use Your Coupon Code on Chatwoot?
  • Troubleshooting: Why am I not receiving notifications?
⚙️ How To
  • Purchasing a Paid Self-Hosted Chatwoot License: A Step-by-Step Guide
  • How to Find Your Personal Access Token in Chatwoot
  • How to Embed Your Help Center Articles in the Live Chat Widget
  • How to Change Your Email Address in Chatwoot
  • How to Remove the Free Usage Limit Exceeded Message in Chatwoot
  • How to Segment Contacts in Chatwoot?
Home Whatsapp Synchronize WhatsApp templates using a Business Management token

Synchronize WhatsApp templates using a Business Management token

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Muhsin

Muhsin

Last updated on Oct 27, 2026

This guide has moved. The latest steps are in Templates and the 24-hour window.

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