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Applications

In this section, Chatwoot has Dialogflow application already collaborated. This helps in creating automated responses in your conversation window. Let the bot handle the queries before handing them off to a customer service agent.

Click on 'Settings' on Chatwoot Dashboard Home Screen.

Chatwoot Dashboard Home Screen

Next, click on 'Applications' on left side Menu bar.

Application Home Screen

The Application screen opens up. Click on Configure button against Dialogflow. The below window opens up.

Application Add Screen

Click on add a new hook button on the right hand top side of the screen. A new screen opens up where you can enter the Dialog flow ID and Key file that you already have registered.

Dialogflow detail screen
Field NameValueRemarks
Dialogflow Project IDGive a name for your project
Dialogflow Project Key FileGive the key file name
Select InboxSelect the inbox from the drop down list to which you want to associate this projecteg: select 'User Documentation' Inbox