Search Results for 'wordpress'
Found 143 results
How to read CSAT Reports?
If you have enabled CSAT surveys in your inboxes, you can analyze the results using the CSAT report. To view the CSAT Report, go to Reports → CSAT. This is what it looks like: Customizing CSAT Reports CSAT reports can be filtered by the following metrics. Duration You can select the duration you want to see the report for. By default, this is set for the last 7 days. Agents You can analyze the CSAT reports for particular agents only. Select one or more agent names from the dropdown. Metrics in the CSAT Report Quick Overview The upper half of your report will show metrics like this screenshot. The following list explains what each metric means. Total responses This is the total number of responses received on your CSAT surveys, during the selected period and for the selected agent or agents. Satisfaction score This is the mean satisfaction score the survey takers gave, calculated using the following formula. (Total number of positive ratings/Total number of responses) * 100 Response rate This indicates the proportion of customers that responded to the CSAT surveys sent. It is calculated using the following formula. (Total number of responses/Total number of CSAT survey requests sent) * 100 Emoji scale Whenever a CSAT survey is requested from a customer, they are asked to rate their experience on an emoji scale like this: The emoji scale metrics that you see on your CSAT report show how many people (in percentage) used which emoji to rate their experience. Details of responses The lower half of your report will list all the responses received. For eg., The screenshot below lists the CSAT survey responses received for agent Pranav Raj. Tip: You can click on a conversation ID to jump to the associated conversation.
🔎 Advanced features explainedHow to use Conversation Filters?
You can filter your conversations using different criteria. You can also use "AND" and "OR" operators to further refine your search. The available filters are listed below. 1. Conversation Status 2. Agent Assigned 3. Inbox 4. Team 5. Conversation Identifier 6. Labels 7. Campaigns 8. Created at 9. Last activity 10. Browser Language 11. Country 12. Referrer Links 13. Custom attributes added to your account. How to filter conversations? To filter your conversations, follow the following steps. Step 1. Click on the filter icon at the top of the message list. Step 2. A modal will open up, which lets you select the filter type, the operator (equal to, not equal to, present, not present) and the value. Select and apply your filters. Example To get all conversations "Resolved" by agent "Fayaz", set filters as described below. 1. Set the filter type as "Status", the operator as "Equal to" and the value as "Resolved" 2. Set the "Assignee Name" as the filter type, "Equal to" as the operator, and "Fayaz" as the value. 3. Hit the “Submit” button. The conversation list will now be filtered by the above criteria. You can apply as many filters as you want by combining them with AND and OR operators to create complex queries. Clear filters To clear the filters and go back to the original list, click on the "Clear Filters" button.
WhatsappInconsistencies for WhatsApp Numbers in Brazil and Argentina
This guide has moved. Information on Brazil, Argentina and Mexico numbers is in Troubleshoot WhatsApp.