Launch support fast, keep runway safe
Chatwoot helps you stand up credible support in days with open-source control, AI drafts from Captain on any paid plan, and routing you can actually maintain. Grow from founder-led support to a small team without replatforming.
Key capabilities for startups
Everything you need to launch credible support without slowing down your product roadmap.
Live in days
Widget, shared inbox, and WhatsApp ready without a big implementation cycle.
Spend wisely
Transparent pricing and an open-source path keep burn low while you grow.
Captain for lean teams
Drafts, rewrites, and translations that stay under human review, on the monthly credits paid plans include.
Extend as you scale
The REST API, webhooks, and Dashboard Apps let you wire support into your product on your timeline.
Built on powerful features
Explore the features that power startup support workflows.
The new export feature is breaking when I select more than 500 rows. Getting a blank CSV.
Live Chat · 3:14 PM
Thanks for flagging this. I can see the blank CSV above 500 rows and I have logged it with engineering. I will update you in this thread as soon as the fix ships.
Early feedback, organized automatically
Captain drafts replies and recalls past conversations, while labels separate bugs from feature requests. SLA chips and ownership are visible so founders can triage fast, send updates, and pipe key threads straight to engineering through the Linear integration or a webhook, without losing the customer thread.
- Saved replies and macros keep answers consistent across time zones
- Mentions and collision detection stop double replies when founders share the queue
- Webhook notes travel with the conversation so product teams see context
Workflows that keep founders sane
Concrete, repeatable plays that move from founder-led to small team support.
Launch-day inbox
Route early adopter questions, bugs, and upgrade requests without losing speed.
- Label bugs and feature requests automatically with rules that match message content
- Send key threads to engineering through the Linear integration or a webhook
- Send status updates from one thread instead of email chains
Founder on the go
Respond from mobile with context and saved replies, then finish on desktop.
- Mobile inbox with the full thread, canned responses, and macros
- Mentions and private notes when two founders share the queue
- Pick the thread up on desktop when you want Captain to translate it
Bots without bloat
Automate FAQs and triage while keeping humans in control.
- Publish a chat widget, with a pre-chat form for plan or tier on Business and Enterprise
- Bot handles FAQ then escalates with full context
- Use macros and saved replies for common launch questions
Investor-ready updates
Show maturity when big prospects or investors check on CX.
- Create a premium queue with SLA policies on Business and Enterprise
- Turn on audit logs with Enterprise and download reports for diligence
- Share concise thread updates with execs without exposing personal data
Why this works for startups
Founder-proof
The mobile apps carry the inbox, private notes, and canned responses, and collision detection on the desktop app stops co-founders double replying.
Scale without migration
Start scrappy, then add SLA policies on Business and custom roles on Enterprise as the team grows. Same workspace, no rip-and-replace.
Product feedback loop
Labels, notes, and the Linear integration push structured feedback to engineering, with webhooks and the REST API for other trackers.
Common questions
What founders and first agents ask before going live.
Can we start free on Chatwoot and self-host later?
Yes. Begin on cloud, then move to self-hosted when security or cost requires it. Self-hosted Community Edition is free, and SSO and SLA policies require self-hosted Enterprise Edition.
Do we need a dedicated support team?
No. Founders can run the inbox with Captain drafts on a paid plan, then add SLA policies on Business and custom roles on Enterprise as headcount grows.
How fast can we go live on Chatwoot?
Most startups connect a channel and publish the widget in under a day. Captain suggestions need a paid plan, which includes monthly Captain credits.
Will AI stay under human control?
Agent-facing Captain drafts are suggestions your team reviews and sends. If you enable Captain Assistant to answer common questions automatically, you decide when it hands off to a human.
Can we push feedback to our tools?
Yes. Linear is the issue tracker with a native Chatwoot integration today. For any other tool, use labels, notes, outbound webhooks, and the REST API to send feedback out while keeping the customer thread open.
Related resources
Ship support without slowing the roadmap
Tell us your channels and goals and we'll hand back a configured workspace you can keep.