Neighborhood support that feels personal at scale
Chatwoot handles pickup, delivery, appointments, and community questions from one inbox, without juggling devices or apps.
- WhatsApp, SMS, and chat in one place
- Canned responses for hours, menus, and availability
- Easy handoff between owners and staff
Key outcomes
Faster replies
Answer hours, inventory, and booking questions instantly with templates.
Higher repeat visits
Follow up with promos, reminders, and loyalty nudges via preferred channels.
Fewer missed calls
Turn phone volume into async chat and automate common answers.
Team visibility
Owners and staff share one inbox with clear assignments.
Powered by core features
The features that keep local businesses connected to every customer.
Hi! Is my order #1042 ready yet? I am on my way.
WhatsApp · 11:32 AM
Hi Maria! Your order is packed and ready. Pull up to the front and we will bring it out. See you soon!
Staff · 11:33 AM
Order details
3 items
Curbside
Loyal
Keep customers informed without extra phone calls
Collect order details up front, send status or ready-for-pickup messages, and escalate issues to the manager quickly, all from the same thread.
- Collect order details up front
- Send status or ready-for-pickup messages
- Escalate issues to manager quickly
- Captain drafts concise replies with order and loyalty info
Let guests reserve tables or slots via chat
Capture party size and time, confirm availability or suggest alternatives, and send reminders and directions, without phone tag.
- Capture party size and time
- Confirm availability or suggest alternatives
- Send reminders and directions
Hi, can I book a table for 6 this Friday at 7pm?
Email · 3:15 PM
Hi James! We have a table for 6 available at 7:00 PM this Friday. Shall I confirm the reservation? We are at 42 Main St, street parking available.
Reservation pending
Friday 7:00 PM · Party of 6 · James Chen
Plays to launch
Concrete workflows your team can use immediately.
Pick-up and delivery updates
Keep customers informed without extra phone calls.
- Collect order details up front
- Send status or ready-for-pickup messages
- Escalate issues to manager quickly
Booking and reservations
Let guests reserve tables or slots via chat.
- Capture party size and time
- Confirm availability or suggest alternatives
- Send reminders and directions
Community engagement
Stay connected with regulars.
- Tag VIPs or frequent buyers
- Send targeted updates or offers
- Track feedback with CSAT
After-hours automation
Set expectations when you're closed.
- Business hours autoresponses
- Collect callback info
- Route to staff when they're online
Platform
Everything your local business needs to serve customers better.
Omnichannel inbox
WhatsApp, SMS, email, and web chat stay threaded with customer history.
Deploy fast
Use managed cloud or self-host if you prefer running on your own stack.
Lightweight integrations
Connect POS, delivery apps, or booking tools with the REST API, Dashboard Apps, and outbound webhooks.
Common questions
Practical answers local businesses ask before getting started.
Can I answer WhatsApp and email together in Chatwoot?
Yes. Every channel lands in one inbox, with canned responses and assignments for your team.
Do I need developers to set this up?
No. You can start with the cloud version quickly; integrations and automations can be added over time.
Can staff share one Chatwoot account?
Give each staff member their own seat for accountability, and use per-inbox membership so people only see the conversations they need. Custom permission sets are part of the Enterprise plan.
Can we automate pickup or delivery updates?
Reply with canned responses for each curbside or delivery step, and send batches as WhatsApp or SMS campaigns, which are part of the Business and Enterprise plans. Keep the order number and loyalty details on the contact as custom attributes so they show beside every conversation.
Does Chatwoot support Google Business Messages?
No. Google discontinued Business Messages in 2024, and it is not a Chatwoot channel. Connect WhatsApp, SMS, Instagram, Facebook, email, and live chat instead, respond from one inbox, and tag feedback so you can follow up later.
Related resources
See how Chatwoot works for local businesses
Bring your WhatsApp, email, and chat conversations and we will set up your inbox live.