Bookings, follow-ups, and memberships without phone tag
Chatwoot keeps salons, clinics, and studios fully booked by handling booking conversations, reminder campaigns, and post-visit care across chat, SMS, and WhatsApp.
- Booking and rescheduling requests handled in chat or WhatsApp
- Scheduled WhatsApp or SMS reminders that cut no-shows
- Membership and package support in one inbox
Key outcomes
More bookings
Capture appointment requests directly from chat and socials, then confirm from your booking tool.
Fewer no-shows
Send reminders and prep instructions as scheduled WhatsApp or SMS campaigns.
Higher retention
Follow up with care tips, product recommendations, and easy rebooking links.
Happier teams
Front desk, providers, and managers share one inbox with clear ownership.
Powered by core features
The features that keep your chairs full and clients happy.
Hey, I need to move my color appointment on Saturday. Can I come Friday afternoon instead?
WhatsApp · 10:22 AM
Hi Jess! Kim has Friday 2:30 PM open for your Balayage. I will move your booking and send the confirmation. See you Friday!
Appointment
Balayage
Kim T.
Fri 2:30 PM
Let clients book, move, or cancel without calling
Capture service, provider, and time from chat. Captain drafts the confirmation for your team to review while the slot is booked in your scheduling tool, so the front desk stays free for walk-ins.
- Pre-chat form captures service, provider, and time
- Route to right location or provider group
- Send confirmations and payment links
- Scheduled WhatsApp or SMS reminder campaigns cut no-shows
Manage credits, renewals, and post-visit care
Track membership status, send renewal nudges as campaigns, and share aftercare instructions with macros so clients stay loyal between visits.
- Track membership status via custom attributes
- Send renewal nudges as WhatsApp or SMS campaigns
- Send aftercare instructions post-visit with macros
- Recommend retail products with links and collect CSAT feedback
Hi Lina! Here are your aftercare tips for today's Lash Lift. Avoid water for 24h, no oil-based products near eyes. Questions? Reply here anytime.
Auto-sent · 4:15 PM
Thanks! Can I also add on the lash serum to my package?
WhatsApp · 4:20 PM
Great news, Lina! As a Gold member you get 15% off the Lash Growth Serum. I can add it to your package. Your remaining credits: 4 sessions.
Membership
Gold
4 left
Feb 28
Plays to launch
Concrete workflows your salon, spa, or clinic can use immediately.
Scheduling and rescheduling
Let clients book, move, or cancel without calling.
- Pre-chat form captures service, provider, and time
- Route to right location or provider group
- Send confirmations and payment links
Membership and packages
Manage credits, renewals, and perks smoothly.
- Track membership status via custom attributes
- Send renewal nudges as WhatsApp or SMS campaigns
- Offer upsells or add-ons in chat
Aftercare and retail
Keep revenue flowing between visits.
- Send aftercare instructions post-visit with macros
- Recommend retail products with links
- Collect feedback with CSAT
Multi-location coverage
Standardize guest experience across branches.
- Location-based routing and SLAs
- Shared templates with local tweaks
- Roll-up reporting for owners
Platform
Everything your beauty or wellness business needs in one place.
Omnichannel friendly
WhatsApp, SMS, Instagram, Facebook, and web chat stay threaded with client details.
Flexible deployment
Use managed cloud or self-host if you need more control over guest data.
Booking stack ready
Connect calendars, POS, and membership tools through the REST API, outbound webhooks, or Dashboard Apps.
Common questions
Practical answers salons, spas, and clinics ask before getting started.
Can clients book through Chatwoot from Instagram or WhatsApp?
Clients can request, move, or cancel appointments over Instagram DMs, WhatsApp, SMS, or live chat, and your team books the slot in your own scheduling tool and confirms in the same thread. Chatwoot handles the conversation, it does not include a booking calendar.
How do we cut no-shows?
Send reminders and confirmations as scheduled WhatsApp template or SMS campaigns, or have your booking system trigger them through the Chatwoot API, then track follow-through with labels and CSAT. WhatsApp and SMS campaigns and custom attributes are available on the Business and Enterprise plans.
Can Chatwoot separate locations and staff?
Yes. Create an inbox per location with its own business hours, assign conversations to provider teams, and keep group reporting centralized.
Can we manage packages and memberships?
Track membership tier, credits, and renewal date as custom attributes, personalize replies with those values, and let Captain draft renewal or upsell messages for an agent to review and send.
How do we handle payments or tips in chat?
Share a payment link from your payment provider using canned responses, then confirm the receipt in the thread. Chatwoot does not process payments, and roles and permissions control who can see the conversation.
Related resources
See Chatwoot in action for your salon or spa
Bring your booking workflows and we will configure scheduling, reminders, and Captain live.