Serve guests faster, from first order to loyal regular
Chatwoot handles takeout orders, table reservations, delivery inquiries, and catering requests from one inbox across WhatsApp, chat, and social channels.
- WhatsApp ordering, Instagram DMs, and website chat in one place
- Quick replies for menus, hours, and delivery status
- Captain AI drafts replies from your menu articles and past chats
Key outcomes
Faster order confirmations
Reply to takeout and delivery messages in minutes with templates and AI drafts.
More covers, fewer no-shows
Confirm reservations and send scheduled WhatsApp or SMS reminders to fill every seat.
Higher repeat orders
Follow up with regulars via WhatsApp promos, loyalty nudges, and seasonal menus.
Full team visibility
Front-of-house, kitchen, and managers share one inbox with clear assignments.
Powered by core features
The features that keep food businesses connected to every guest.
Hi! Can I get 2x butter chicken, 1x garlic naan, and 1x mango lassi delivered?
WhatsApp · 6:42 PM
Hi Priya! Order confirmed: 2x Butter Chicken, 1x Garlic Naan, 1x Mango Lassi. Total: $38. Delivery in ~35 mins. We will send a heads up when it is on the way!
Staff · 6:43 PM
Order summary
4 items
Delivery
Repeat
Take orders and confirm delivery from any channel
Customers message on WhatsApp, Instagram, or your website. Your team confirms, prepares, and updates, all from one shared inbox with full order context.
- Collect order details from WhatsApp, Instagram, or web chat
- Confirm total and delivery time with one click
- Send status updates as the order progresses
- Captain drafts replies with menu and pricing context
Fill tables and book events without phone tag
Guests message for reservations, private dining, or catering quotes. Your team captures details, confirms availability, and sends reminders, all in one thread.
- Capture party size, date, and dietary needs upfront
- Confirm or suggest alternative times instantly
- Send reminders before the reservation as scheduled campaigns
Hi! Can we get a table for 8 on Saturday at 7:30pm? It is a birthday dinner.
Instagram · 2:10 PM
Happy birthday! We have the private corner booth available for 8 at 7:30 PM Saturday. We can do a complimentary dessert plate for the celebration. Shall I confirm?
Reservation pending
Saturday 7:30 PM · Party of 8 · Birthday
Plays to launch
Concrete workflows your restaurant can use immediately.
Takeout and delivery flow
Take orders and keep customers updated from kitchen to doorstep.
- Collect order items and delivery address
- Confirm total and estimated time
- Send out-for-delivery notification
Table reservations
Fill tables and reduce no-shows with chat-based booking.
- Capture party size, date, and preferences
- Confirm or suggest alternatives
- Send day-before reminder with directions
Catering and private events
Handle large-order inquiries with structured follow-ups.
- Collect event date, headcount, and budget
- Share menu options and quote
- Confirm deposit and finalize details
Feedback and reviews
Close the loop after every meal to drive repeat visits.
- Auto-send CSAT after delivery or dine-in
- Route complaints to manager immediately
- Tag positive feedback for social proof
Platform
Infrastructure and integrations built for food service operations.
Omnichannel inbox
WhatsApp, Instagram DMs, Facebook, email, and website chat in one place with full guest history.
Quick deploy
Start on managed cloud in minutes or self-host for full control over your data.
POS and delivery integrations
Connect ordering platforms, POS systems, and review sites through the REST API, outbound webhooks, and Dashboard Apps.
Common questions
Practical answers restaurants ask before getting started.
Can Chatwoot take orders via WhatsApp and Instagram?
Yes. All channels land in one shared inbox. Your team can confirm orders, share menus, and send delivery updates from a single place.
Do we need technical staff to set it up?
No. The cloud version is ready in minutes. Add channels, invite your team, and start replying. Integrations and automations can be layered on later.
Can multiple staff members handle the same Chatwoot inbox?
Yes. Each team member gets their own seat. Use auto assignment, teams, and roles so the right person handles the right conversation. Teams are available on the Business and Enterprise plans, and custom roles and permissions are on Enterprise.
Can we send promotions to past customers?
Yes. Use WhatsApp template campaigns or SMS campaigns to send menu updates, seasonal specials, or loyalty offers to a contact segment. Chatwoot does not send email campaigns, and WhatsApp and SMS campaigns are on the Business and Enterprise plans.
Does it work for multi-location restaurants?
Yes. Create separate inboxes per location, assign teams to each, and track performance with per-inbox reports.
Related resources
See how Chatwoot works for restaurants
Bring your WhatsApp, Instagram, and chat conversations and we will set up your inbox live.