Close deals faster with conversations that convert
Chatwoot handles property inquiries, viewing scheduling, and buyer/seller communication from one inbox across WhatsApp, chat, and email.
- WhatsApp property inquiries, email threads, and website leads in one place
- Canned responses for listings, viewings, and mortgage pre-approvals
- Captain AI drafts replies from your listing FAQs and past conversations
Key outcomes
Faster lead response
Reply to property inquiries in minutes with templates and AI drafts.
More viewings booked
Confirm showings in the same thread and send reminders so fewer buyers miss a tour.
Higher close rates
Follow up with qualified leads via WhatsApp updates, property alerts, and market insights.
Agent visibility
Sales, admin, and brokers share one inbox with clear assignments and lead context.
Powered by core features
The features that keep real estate teams connected to every lead.
Hi! Looking for a 3BR condo in downtown, budget around $450K. What do you have available?
WhatsApp · 10:15 AM
Hi Sarah! I have 2 great options in that range. Both 3BR, modern finishes, downtown. One is $435K and the other $460K. When would you like to view them?
Agent · 10:17 AM
Lead details
$450K
2 months
Buyer
Turn browsers into qualified buyers in minutes
Buyers message about listings from WhatsApp, web, or social. Your team qualifies budget and timeline, and Captain Copilot drafts the reply from your listing FAQs and past conversations.
- Capture budget, location, and move-in timeline upfront
- Match leads with listings using labels, contact segments, and notes
- Share property photos, floor plans, and pricing in chat
- Captain Copilot drafts the reply and the agent reviews it before sending
Book viewings and follow up without manual tracking
Agree the viewing time in chat or share a link to your own booking tool, send the confirmation with directions, and follow up after every showing, all from one thread with full context.
- Share your booking link and confirm the slot in the conversation
- Send confirmations with address, time, and parking info
- Send day-before and day-of reminders with WhatsApp campaigns
I would love to see the condo tomorrow afternoon if possible.
WhatsApp · 3:22 PM
Great! I have 2pm and 4:30pm open tomorrow. The property is at 123 Maple Street with guest parking at the north entrance. Which time works for you?
Viewing confirmed
Tomorrow 2:00 PM · 123 Maple St · 3BR Condo
Plays to launch
Concrete workflows your real estate team can use immediately.
Inbound lead qualification
Capture budget, timeline, and property preferences from first contact.
- Ask budget, location, and move-in date upfront
- Match with 2-3 listings from your own listing notes
- Confirm the viewing or send a virtual tour link
Viewing scheduling flow
Book showings and reduce no-shows with automated reminders.
- Capture preferred date and time slots
- Send confirmation with address and parking
- Send a reminder the day before with a campaign
Post-viewing follow-up
Keep deals moving with structured next steps after every showing.
- Send thank-you message within 1 hour
- Ask for feedback and objections
- Share next steps or alternative listings
Tenant support desk
Handle maintenance, renewals, and inquiries for property management.
- Route maintenance requests to the right team
- Keep lease renewal dates as custom attributes and nudge tenants
- Send rent reminders and payment links
Platform
Infrastructure and integrations built for real estate operations.
Omnichannel inbox
WhatsApp, email, website chat, and social in one place with full lead history and property context.
CRM connection
Move leads, contacts, and deal stages between Chatwoot and your CRM with the REST API and outbound webhooks.
Quick deploy
Start on managed cloud in minutes or self-host for full control over your data.
Common questions
Practical answers real estate agents ask before getting started.
Can Chatwoot handle multiple listings from one inbox?
Yes. Tag conversations by property, location, or deal type. Use segments to filter by listing, and assign agents to specific properties.
Can buyers schedule viewings via WhatsApp?
Buyers message your team, you share the open slots or a link to your own booking tool, and you confirm the viewing in the same thread. Chatwoot has no calendar of its own, so the booking lives in your scheduling tool while the conversation and the reminders stay in Chatwoot.
Can multiple agents share the same Chatwoot inbox?
Yes. Each agent gets their own seat, and assignments send the right lead to the right agent with the full conversation history. Teams are part of the Business and Enterprise plans.
Can we automate follow-ups after viewings?
Yes. WhatsApp and SMS campaigns, both part of the Business and Enterprise plans, send post-viewing thank-you messages, feedback requests, or alternative listings to a contact segment.
Does it work for both rentals and sales?
Yes. Tag conversations by type (rental vs sales), segment contacts, and customize workflows for tenant onboarding or buyer closing processes.
Related resources
See how Chatwoot works for real estate
Bring your WhatsApp, email, and website leads and we will set up your inbox live.