Build deeper bonds with a customer-first CRM
Move beyond simple contact lists. Track every interaction, build relationships, and keep a 360° view of your customers directly within your support workflow.
All your customers in one place
When someone reaches out, your team sees their full history—what they bought, what they asked, what was promised. No searching, no asking around. Just open the profile and start helping.
See every conversation in one profile
All messages from chat, email, WhatsApp, and social channels appear on a single profile. No more switching between tools.
Learn moreAdd notes to remember what matters
Keep track of important details about each customer. When a teammate takes over, they have the context they need to help.
Learn moreAccess complete conversation history
Every message from every channel, in order. Open any customer profile and see exactly what's been discussed.
Learn moreCreate segments to find contacts fast
Save filters for groups you need often—VIP customers, trial users, or any criteria you choose. Find them with one click.
Learn moreChatwoot is a lean and powerful platform that solves customer service challenges in a simple and efficient way. Unlike larger and more complex solutions, it allowed us to migrate and set up over 90% of our operation in less than 48 hours.
Our feedback turned into real product improvements. It feels less like using a tool and more like building a solution together with people who genuinely care about our success.
Organize your contacts your way
Labels, custom fields, and filters to keep your contact data organized and easy to work with.
Custom attributes
Add your own fields to store plan type, company size, or any data that matters to your team.
Learn moreMerge duplicates
Combine duplicate contact records into one. All conversation history and data stays intact.
Learn moreAutomations
Set up rules to automatically assign, label, or update contacts based on conditions you define.
Learn moreBulk actions
Select multiple contacts to apply labels, export data, or make changes all at once.
Learn moreAdvanced filters
Use AND/OR logic to filter contacts by any field and find exactly who you need.
Learn moreReach out to customers directly
Send messages to contacts from their profile, run campaigns to customer segments, and track engagement over time.
Connect your existing tools
Import contacts from CSV, sync with your CRM, or build custom integrations with our API. Your contact data stays connected.
- CSV import: upload contacts in bulk from a spreadsheet
- Contacts API: sync contacts with your own systems
- Pre-chat forms: collect contact info before conversations begin
- Webhooks: send contact updates to your other tools
Get the full picture of every customer
All conversations, notes, and contact data in one place. Your team has the context they need to help customers better.