Scale support without slowing down
Chatwoot lets you layer SLA policies, automation rules, and AI without sacrificing speed. Start fast, then add the governance and reports you need as headcount and volume climb.
Key capabilities for growing teams
Everything you need to scale support without losing speed, consistency, or control.
Performance
Keep SLAs green
Route by channel, label, and tier with alerts before SLA breaches.
Governance
Grow with guardrails
SSO, audit logs, and custom roles ready on Enterprise when you need them.
AI Assist
Captain everywhere
Drafts, rewrites, and translations on every thread, editable before send, on the credits paid plans include.
Onboarding
Ramp fast
Saved replies, macros, and inline tips keep answers consistent from day one.
Built on powerful features
Explore the features that power growing team workflows.
Anita Kumar
1mBilling issue on enterprise plan...
Tom Sanders
5mCan you help with API rate limits?
Lisa Park
11mThanks, that fixed the issue!
Anita Kumar
Enterprise · VIP
Customer Context
Enterprise
High
billing
4.6/5
Apologize for the billing error and initiate a refund. Mention 3-5 day processing time.
One inbox for every channel
Email, chat, WhatsApp, and social DMs stay in one queue with SLA timers and ownership visible. Captain drafts channel-appropriate replies and translates them, while canned responses keep answers consistent, so teams handle volume without losing quality.
- Auto-assignment with agent capacity on Enterprise, plus collision detection
- SLA chips and priority labels surface risk before a breach
- Private notes and mentions keep handoffs tight
Automations you can launch in a week
No-code rules for routing, alerts, and off-hours replies, matched on labels, language, and tier. Automation rules are on the Business and Enterprise plans, and humans stay in the loop by default.
Trigger
New conversation created
Conditions
Label is billing AND plan attribute is enterprise
Action
Assign to VIP team
Skipped
Stays in the standard queue
SLA policy
First response under 5 min · Alert at 3 min
Rollout playbook
Concrete steps to go from zero to governed support in a week.
- 1
Start with one queue
Set SLAs and owners for your highest-volume channel.
- 2
Enable Captain drafts
Turn on Captain drafts for every channel; paid plans include monthly credits.
- 3
Add automations
Triage, off-hours, and VIP routing rules go live.
- 4
Layer governance
SSO, audit logs, and custom roles arrive with the Enterprise plan.
- 5
Report and tune
SLA, CSAT, and volume reports show impact; tune weekly.
Why growing teams choose Chatwoot
Governance without migration
Start scrappy, then move to Enterprise for SSO, audit logs, and custom permission sets when stakeholders ask.
Captain everywhere
Captain drafts, improves, and translates replies; agent-facing drafts always wait for review.
Adoption with proof
SLA, CSAT, and volume reports, filtered by inbox, team, and agent, show leaders impact from week one.
Common questions
What growing teams ask before adding governance and AI.
How long does Chatwoot setup take?
Most teams connect their channels in a day, then publish their first automation rules once they are on the Business or Enterprise plan. You can start free and layer controls later.
Can we add governance later?
Yes. Start with the built-in roles, then move to the Enterprise plan for SSO, audit logs, and account-wide custom permission sets. No migration is required.
Will Chatwoot Captain work for new agents?
Captain speeds onboarding up with drafts, rewrites, and translations that a new agent edits before sending. It learns from your help center and past conversations rather than from tone guidelines.
What support do you provide during rollout?
Enterprise customers get onboarding, phone support, and developer office hours, and every paid plan includes priority email support. Chatwoot does not sell a separate support SLA.
How do leaders get visibility?
Reports for SLA, CSAT, and conversation volume are built in and filter by inbox, team, and agent. Every report is downloadable, and the REST API and webhooks feed your own BI tools.
Related resources
Grow without replatforming
Tell us your channels and SLAs and we'll set up a starter workspace you can keep.