OneInboxImg

A shared inbox for your team

A shared inbox for your team to manage multi-channel support tickets.

Private Notes

Collaborate with your teammates using private notes.

Canned responses

Answer to frequently asked questions using slash commands.

Auto assignment

Enable auto-assignment for faster response times

Sidebar

Contextual Sidebar

Chatwoot provides a contextual sidebar on each conversation which helps the customer support agent to

Categorise the conversation using labels

View previous support tickets of the same customer

View additional information like browser details, customer timezone etc

Rich Message Types

Chatwoot support rich content types message like cards, forms and carousel to provide great customer support experiences

Sidebar