A shared inbox for your team to manage multi-channel support tickets.
Collaborate with your teammates using private notes.
Answer to frequently asked questions using slash commands.
Enable auto-assignment for faster response times
Chatwoot provides a contextual sidebar on each conversation which helps the customer support agent to
Categorise the conversation using labels
View previous support tickets of the same customer
View additional information like browser details, customer timezone etc
Chatwoot support rich content types message like cards, forms and carousel to provide great customer support experiences