Know when customers read your messages
See delivery and read status for every message. Know exactly when customers receive and open your replies - no more guessing if they got your response.
Message tracking made simple
Real-time visibility into every message you send.
Track every message through its journey
From the moment you hit send to when the customer reads your message - see exactly where each message is in real-time.
- Sent - Message left your server successfully
- Delivered - Message reached customer's device
- Read - Customer opened and viewed your message
Status timeline
Message sent
10:32:01 AM
Delivered to device
10:32:03 AM
Read by customer
10:33:15 AM
Why read receipts matter
Know when to follow up
Don't send reminders to customers who haven't read your message yet
Identify delivery issues
Spot messages stuck in 'sent' state that may need resending
Prioritize responses
Focus on conversations where customers are actively reading
Measure engagement
Track read rates to understand message effectiveness
Make informed decisions about follow-ups
Stop wondering if customers got your message. With read receipts, you know exactly when to follow up and when to wait - leading to better response rates and happier customers.
- See read status inline with every message
- Timestamps for each status change
- Visual indicators that are easy to scan
- Works with existing conversation workflow
- No extra setup required
Works across all your channels
Read receipts are available on channels that support them natively. See consistent delivery status whether customers contact you via chat, WhatsApp, or other messaging platforms.
- Website live chat with full read receipt support
- WhatsApp read receipts when enabled by customer
- Facebook Messenger delivery status
- Consistent status display across all channels
- Graceful fallback when not supported
More conversation features
Read receipts work alongside other powerful conversation tools.
Typing Indicators
See when customers are typing a response in real-time.
Online Status
Know when customers are online and available to chat.
Last Seen
See when customers were last active in the conversation.
Collision Detection
Prevent multiple agents from replying to the same message.
Private Notes
Add internal notes that customers can't see.
Message History
Full conversation history with all status information.
Never wonder if your message was read
Start using read receipts today. Get real-time visibility into message delivery and improve your customer conversations.
Free for 15 days. No credit card needed.