WhatsApp campaigns

You can now send WhatsApp campaigns directly from Chatwoot. Whether you’re sharing a product update, announcing a launch, or sending an offer, choose your audience using contact labels and schedule an approved template message. Track delivery results and handle customer replies in the same inbox.

Choose your audience and schedule your message

Use contact labels to select who receives your campaign. Choose an approved WhatsApp template, fill in its variables, and preview the message before scheduling it. You can edit or reschedule a campaign before it starts.

See how your campaign performs

Campaign analytics shows how many messages were submitted to WhatsApp, delivered, read, failed, or skipped. Filter the contact list by status and see why a message failed or a contact was skipped.

Keep campaign context in the conversation

Campaign messages appear in the contact’s conversation history, alongside their replies and your team’s messages. Agents can see the campaign name, when the message was sent, and its delivery status without switching screens. Admins with access to campaign analytics can open the campaign directly from the message.

Availability

WhatsApp campaigns are available on Chatwoot Cloud’s Startups, Business, and Enterprise plans. Campaign analytics is available on the Business and Enterprise plans.