WhatsApp ad previews and Flow responses

WhatsApp conversations now show more context: the ad that prompted a customer’s message and the answers they submit through a Flow. We’ve also made unavailable-message notices clearer.

See the ad behind a WhatsApp conversation

When someone messages your business from a Click to WhatsApp ad on Facebook or Instagram, a preview can appear above their message. It shows the available headline, text and media, with a link to the original ad or post when provided.

Your team can check the offer a customer saw before replying. No setup is needed; the details shown depend on the ad information received with the message.

Read WhatsApp Flow responses in the conversation

When a customer submits a WhatsApp Flow, their answers now appear in a card instead of an empty message. Your team can read their preferences or request details without leaving the conversation.

The submitted data is also included in message webhooks.

Clearer unavailable-message notices

When Meta does not provide a message’s content, Chatwoot shows Message content unavailable. The notice explains that this can happen with WhatsApp Coexistence and directs agents to check the message in the WhatsApp Business app.