Twilio Content Templates
Muhsin K
Published on
1 minute read
This release brings one of the most requested features, along with a handful of quality-of-life improvements and a set of smaller fixes.
If you’re using Twilio’s WhatsApp Business API, you can send pre-approved WhatsApp templates directly from Chatwoot. These templates are required to start new WhatsApp conversations and are also useful for sending structured messages, like appointment reminders or verification codes, that comply with WhatsApp’s rules.
Please read more details about here.
Other Updates
- The widget now shows articles based on the correct locale.
- Added channel-specific file upload rules and size limits.
- Fixed a memory leak in emails when handling fallback text.
- FAQ prompts now include the account language.
- WhatsApp templates now support liquid variables in parameters.
- Increased category index per-page limit to 1000.
- Fixed an issue where resolved conversations could reopen unexpectedly.
- Added a config option for the embedding model.
- Fixed an issue where the widget failed to load if business hours were enabled but no days were selected.
- Added QR codes for WhatsApp, Messenger, and Telegram on inbox finish page.