Team Mentions and More

This release includes a few focused updates to improve collaboration, make integrations easier, and strengthen overall reliability. Here's a quick look at what’s new.

📢 Mention Teams in Private Notes

You can now mention a whole team in private notes by using @team_name. It works the same as tagging an individual agent but sends a notification to everyone on the team who has access to the conversation inbox.

It’s handy when you want to loop in an entire team without having to mention each person individually.

📍 Location Messages for Twilio WhatsApp

You can now view location messages sent through Twilio’s WhatsApp integration directly inside Chatwoot. This makes it easier to understand where a customer is, especially when they share their location during support conversations.

🛠 User Attribution for Linear Integration (OAuth Actor Authorization)

We’ve made a small update to the Linear integration to show which agent created or linked an issue in Chatwoot. This helps your team see who did what, making things easier to track in ongoing conversations.

Note: To see this change, you might need to disconnect and reconnect your Linear workspace.

Other Improvements

• You can now use more conversation details like status, assignee_id, team_id, and priority in your message automation.
• A new open_conversation action is available in automation to help reopen the conversations automatically.
• We’ve made a fix for reply time tracking to make it more accurate for conversations that get reopened.
• Fixed an issue where CSAT table headers and selected date ranges reset after a page reload.
• The old (v3) UI is now fully removed, everyone is using the new layout for sidebar and message views.
• Fixed a text wrapping issue with dropdown messages in Line integrations.
• If auto-assignment is turned off in an inbox, max assignment limits are no longer applied.

We’d love to hear what you think. Your feedback helps us keep making Chatwoot better, one step at a time.