Connect Shopify using your own app

You can now connect Shopify to Chatwoot using your own Shopify app. Your team can look up customer orders while replying to a conversation, with the store connected through an app you manage.

Connect your store

Once enabled for your workspace, go to Settings → Integrations → Shopify and choose Connect using your own Shopify app. The guided setup takes you through connecting your app and authorizing access to your store.

The setup guide walks you through creating your app in Shopify and connecting it to Chatwoot.

Answer order questions with context

When a customer asks about a purchase, open Shopify Orders in the conversation sidebar to see their orders, totals and payment status. You can open an order in Shopify when you need more detail.

Orders are matched using the contact’s email address or phone number, so agents can check the purchase without asking the customer to repeat those details.

Shopify Orders in the conversation sidebar, showing order totals and Paid and Pending payment statuses.

Availability

This feature is disabled by default. Contact Chatwoot support to enable it for your workspace, then follow the setup guide to get connected. You can connect one Shopify store per workspace.