Retry failed messages and follow conversations more easily on mobile

Over the last few releases, we’ve made conversations easier to follow and act on in the mobile app. You can now retry failed messages, see who sent each message, and reach the main conversation controls from a clearer header.

Retry failed messages

Failed outgoing messages now show Failed to send beneath the bubble. Tap the retry icon beside the label to send the message again without retyping your reply.

Retry is available for failed messages that contain text or an attachment and were sent within the last 24 hours. Replies to the customer can be retried only while the conversation still accepts replies; private notes don’t have this limit.

Failed outgoing message with the Failed to send label and retry icon highlighted.

See who sent each message

Messages from customers and other teammates now show the sender’s first name beside the timestamp. When consecutive messages are grouped together, the name appears on the last bubble. Replies from Captain show the assistant’s name and avatar, so you can follow the conversation as it moves between AI and your team.

Customer, Captain and teammate names highlighted beside the message timestamps.

Clearer conversation controls

The conversation header now gives the inbox name, channel icon and conversation controls their own row. Labelled Resolve, Reopen and Open buttons make the next action clear. For conversations with an SLA, its status sits alongside these controls; tap it to see more details.

Conversation header with the inbox and channel, SLA status and Resolve button highlighted.

Other updates and fixes

  • Remove a participant directly from the participant list in the conversation actions panel.
  • Tapping a push notification from another account switches to that account and opens the conversation. On self-hosted installations, this requires Chatwoot server 4.17.0 or later.
  • Email messages display their attachments.
  • Fixes for notification sounds, audio playback, file downloads, message rendering, keyboard and layout issues on iOS and Android, and incorrect activity times in the conversation list.

These updates are available in version 4.9.11 and later of the Chatwoot mobile app. Update from the App Store or Google Play.