Redesigned Settings

Muhsin K

Muhsin K

Published on

2 minute read

We’ve redesigned the Settings pages to make them simpler and easier to navigate. Inbox settings now have a clearer layout with fewer visual distractions. The goal was straightforward: help you find what you need without digging through tabs or long pages.

All major settings sections Inboxes, Macros, Automations, and others have also been refreshed with a consistent layout. We’ve added search across settings so you can quickly jump to what you’re looking for.

For example, if you’re trying to update a macro or tweak an automation rule, you can now search directly instead of scanning the entire page. It’s a small change, but it saves time for teams who manage multiple inboxes and workflows.

Other Updates

Infrastructure and Performance

  • Notification cap per user (300): Prevents unbounded notification growth and reduces DB CPU spikes.
  • Lightweight /health endpoint: Reduces health-check overhead during peak traffic and lowers cascading failure risk from heavy probes.

Platform Improvements

  • Story reply context improvements: Story replies now show attachment and context labels more clearly.
  • Orphan conversation cleanup cron: Automatically removes orphan conversations to keep data cleaner.
  • WhatsApp Cloud API reply-to fix: Corrects reply-to behavior in WhatsApp Cloud conversations.
  • Email rate limiting for automation actions: Helps avoid bursty outbound email behavior from rules.
  • Mark pending automation action: Adds an explicit pending-state action in automation flows.
  • Keep pending on bot failure setting: Lets conversations remain pending when bot flows fail, so agents can follow up.
  • Linear GraphQL escaping fix: Correctly escapes special characters in queries.
  • Assignee display fix: Fixes wrong assignee shown after switching conversations.

Reporting Improvements

  • Inbox-label matrix report endpoint: Adds a matrix view for inbox and label combinations.
  • Standalone outgoing messages count endpoint: Exposes outgoing volume as a dedicated metric.
  • First response time distribution endpoint: Adds response-time distribution data for deeper performance analysis.

Captain AI

  • Image comprehension: Captain can now use image context in assistance flows.
  • search_documentation in editor suggestions: Adds documentation lookup into reply suggestion workflows.
  • FAQ count in Related FAQs title: Shows total generated FAQ count directly in the dialog title.
  • FAQ search in account language: Improves FAQ search relevance using the account language.
  • Campaign conversation fix: Resolves an issue where Captain was not responding in campaign threads.

Channel Fixes

  • External echo handling from native apps: Improves sync behavior for echo messages.
  • WABA subscription order fix in embedded signup: Subscribes app to WABA before webhook callback override.
  • Telegram large file fix: Resolves failures when handling large file transfers.
  • Missing channel lookup dead-job fix: Prevents dead jobs when channel lookup is unavailable.

Thanks to everyone who reported issues and shared feedback this week