Image Support in Captain and Improved Article Previews

This week’s update is focused on improving small things that make the product feel more thoughtful. A few quality-of-life improvements, some visual polish, and a meaningful step forward for Captain.

Image Analysis in Captain

Captain can now analyze images shared by customers and respond with a caption or a brief explanation. This is especially useful when users share screenshots of issues or unclear visuals. Captain will try to understand the context and provide a helpful reply.

For example, if a user shares a screenshot of an error, Captain might respond with helpful suggestions based on what it sees—like basic troubleshooting steps or guidance on what to check next. It’s a simple way to cut down on unnecessary back-and-forth in conversations.

OG Images in Help Center Articles

We’ve added support for OG (Open Graph) images in Chatwoot’s Help Center. This means that when you share a help article link on social platforms or messaging tools, it now displays a preview image alongside the title.

This small detail helps your content look more polished when shared with customers or teammates.

Note: Available only on the Cloud version.

Widget Header Customization

You can now customize the welcome message and availability indicators shown in the chat widget header. This is useful when you want to personalize the experience or make your team’s presence clearer to visitors. Learn more: Customize Widget Messages

Feature Toggles in the Widget

We’ve introduced a way to toggle optional features inside the chat widget. This allows you to enable or disable components based on your use case.

For example, you can hide the email capture prompt if it’s not relevant for your flow or disable certain buttons. Learn more: Feature Toggles via SDK

Other Improvements

• Inbox list is now sorted alphabetically in the settings page to make navigation simpler.
• Fixed a bug where the widget message input wouldn’t resize properly on certain screens.
• Priority and message types are now properly translated in Automations and Macros.
• Improved inbox name sanitization by removing colons and semicolons.
• Fixed a rare issue where closing brackets in mentions caused rendering problems.
• Variable search in templates now works correctly even when used after braces or commas.

Thanks for following along. As always, if you notice anything that feels off or have ideas to improve the flow, we’re listening.