Help Center improvements: search visibility, analytics, dark mode logos and better tools for writers

For many of your customers, the Help Center is the first place they look before they talk to you. This round of updates is for the two groups who care about it most: the people who decide how it looks and who can find it, and the people who write and maintain the articles. There's also a set of fixes for things visitors and editors could run into.

For the people who run your Help Center

Decide what shows up in Google

Not every article is meant to be found by strangers. You might keep setup steps for a partner program, a guide for a feature that's still in beta, or instructions for one large customer in your Help Center, and only share the link with the people who need it. Until now, anything you published could appear in Google search results.

A new Show in search results switch lets you keep a whole Help Center, or a single article, out of Google and other search engines. Hidden pages stay published, and anyone with the link can still open them. They just stop appearing in search results, which can take a few days or weeks as search engines update. When the whole Help Center is hidden, every article in it is hidden too, whatever its own setting.

Turn it off for the whole Help Center under Help Center → Settings → SEO, or for one article under More properties in the article editor.

See how people use your Help Center

Most teams can't answer simple questions about their Help Center. Which articles do people read the most? Where do they arrive from? Which page were they on before they gave up and opened a chat? If you already track your website with Google Analytics or Plausible, you probably want your Help Center visits in the same place.

Under Help Center → Settings → Integrations, you can connect Google Tag Manager, Google Analytics 4, Hotjar, Plausible, Amplitude, Microsoft Clarity or Meta Pixel by pasting the ID from that tool. Tracking runs only on your public Help Center pages, never inside the Chatwoot dashboard. To turn a tool off, clear its field. The same tab is where you choose which live chat widget appears on your Help Center, so readers who can't find an answer can reach you without leaving the page.

The user guide explains where to find the ID for each tool.

A logo that works in dark mode

Many logos are dark text or a dark mark on a transparent background. When a visitor's device was in dark mode, that logo almost disappeared against the dark header, because a Help Center could only have one logo.

You can now add a second logo just for dark mode. Go to Help Center → Settings → General, click Add dark mode logo next to your current logo, upload a light version and save. Visitors in dark mode see that one, in both the classic and the documentation layout. If you remove it, the regular logo is used again.

For the people who write articles

Find your own articles

When several people write for the same Help Center, the article list fills up fast. Finding the draft you started last week meant scrolling past everyone else's work, and reviewing what one teammate has written wasn't much easier.

The articles list now has an Author filter with All authors, Me and a searchable list of your teammates. It replaces the old Mine tab and works together with the status, language, category and search filters, so you can quickly narrow the list to, say, your own drafts in German. Your choice stays in place when you reload the page or open an article and come back.

Fix an article's URL

An article's URL used to be fixed when you first created it. If you later renamed a feature or fixed a typo in the title, the old wording stayed in the link forever.

You can now change an article's slug under More properties in the editor, or click to reuse the current title as the slug. Before saving, Chatwoot reminds you that the old URL will stop working and existing links to it will break, so update anywhere you've shared it, such as canned responses, emails or your website.

Keep translations connected to the original

If you write in more than one language, each translation is really a version of one source article. When the English article changes, you need to know which French and German versions to update, and readers who switch languages should land on the same article in their language.

You can now link a translation to its original from More properties. Search for the original under Original article and pick it. If you pick another translation by mistake, Chatwoot links to that translation's original instead, so every language stays attached to the same source. You can unlink from the same place.

Readers benefit too. When visitors switch languages, they now land on the translated version of the article or category they were reading, if one exists.

Other improvements

• If a teammate changes an article while you have it open in another tab, a Load latest version button appears when you come back, so you don't write over their changes.
• Unpublished articles no longer show on the public Help Center.
• Removing a language from your Help Center now also removes that language's articles and categories, so nothing is left behind.
• The Help Center menus now only show what your role lets you manage.
• Clicking the logo in the classic layout keeps visitors in the language they're reading.
• Article previews on category and search pages no longer show raw table formatting.
• Creating an article while you're still typing no longer produces duplicate drafts.
• Images and author avatars keep loading after you change or remove a custom domain.

You'll find the new settings under Help Center → Settings, and the article options under More properties in the editor.