Enhanced WhatsApp Templates and Coexistence

This release brings better WhatsApp support and a set of small fixes across the app. Nothing big, just steady improvements to make daily use easier.

Enhanced WhatsApp Template Support with Media Headers

You can now use media headers, buttons, and structured fields in WhatsApp templates. This makes templates look and feel closer to the final message that customers receive.

For example, a promotion can now include a product photo, a call‑to‑action button, and placeholders for names or prices.. Please check the updated guide.

Enhanced Embedded WhatsApp Coexistence

We’ve added support for the coexistence method in Embedded WhatsApp. This lets you connect an existing WhatsApp Business number to Chatwoot without losing its current setup.

Conversation history sync will come in a later release.

Other Updates

Smaller fixes and changes shipped in this release:

• Added a re‑authentication flow for WhatsApp Embedded signup.
• Fixed first response time for reopened conversations.
• Better handling for bounced emails.
• Disabled IMAP inboxes that require re‑authorization.
• Improved metadata for WhatsApp shared contacts.
• Added “copy link” and “open in new tab” in conversation menu.
• Fixed overflow issues and switched conversation card thumbnails to avatars.
• Disabled automations on auto‑reply emails.
• Contact page now works better on smaller displays.
• Campaign errors no longer block the whole audience.
• Improved portal settings validation and error handling.

We’ve officially released v4.5.0. You can read the full technical changelog on GitHub Discussions → v4.5.0

As always, thanks to everyone reporting issues and suggesting improvements. Your feedback helps guide where we focus next.