Easier Custom Domains and Mobile UI Improvements

Muhsin K

Muhsin K

Published on

2 minute read

This update is focused on simplifying a few core workflows, mainly around custom domains and mobile experience. It's a smaller release, but a meaningful one if you're working with our Help Center or managing inboxes on the go.

šŸŒ Custom Domain Setup Made Easier

Weā€™ve improved the flow for setting up custom domains on your Help Center. You can now verify DNS and activate SSL certificates directly from the Chatwoot UIā€”no need to reach out to support or wait for manual intervention.

Once you update your DNS records, Chatwoot will automatically check verification status, issue an SSL certificate, and enable HTTPS. This should help avoid confusion and make domain setup more predictable.

custom-domain

If you manage multiple help centers across regions or brands, this is one less step to worry about.

šŸ“± Mobile View Improvements

Weā€™ve made layout updates across the mobile viewā€”especially for the sidebar, Copilot panel, and conversation view. The goal is to make Chatwoot easier to use on smaller screens without hiding important information or introducing janky interactions.

mobile-view

Youā€™ll notice smoother transitions, more consistent spacing, and better touch targets in key panels.

šŸ§¹ Other Updates

  • OpenAI Config Improvements: You can now configure custom OpenAI-compatible endpointsā€”like Azure OpenAI or local deployments. This adds flexibility for teams with specific infra or compliance needs.
  • Reply Email Headers: Weā€™ve added References headers to outgoing emails. This helps maintain better threading in some email clients.
  • Inbox Variables in Templates: Introduced two new variables: inbox.name and inbox.id. You can now reference these in automation or outbound messages.
  • IMAP Inbox Handling: IMAP inboxes that require reauthorization will now be automatically disabled until reconnected. This prevents unexpected sync errors from failing silently.

As always, thanks to everyone whoā€™s reported bugs, asked thoughtful questions, or nudged us toward better defaults. If you notice anything offā€”or have ideas to smooth out rough edgesā€”feel free to ping us.