AI Assist on mobile

Muhsin K

Muhsin K

Published on

3 minute read

This release is a small one: two additions to the mobile app that bring it closer to what agents already have on web dashboard, plus a number of fixes and refinements across he help center editor, contacts, and captain. Nothing here is sweeping, mostly the kind of work that makes the day a little smoother.

AI Assist

Captain is now available inside the mobile chat interface. The same suggestions, tone adjustments, and grammar fixes that exist on the web are reachable from the reply field on your phone without switching tabs or apps.

A typical use: an agent on the road opens a long ticket, taps Assist, and gets a reply in the right tone before sending. It's the same pattern you already know from the web app, just where the work actually happens.

Message translation

Long-pressing a message now offers a Translate option. It's useful when a message arrives in a language the agent doesn't read fluently — pick the message, translate it in place, and reply without copy-pasting into another tool.

Other updates

Conversations and inbox

  • New attachments section in the conversation sidebar, so files shared across a long thread are easy to find.
  • The conversation ID is now visible in the conversation view, which helps when referring to a ticket in Slack or another tracker.
  • The bulk-action UI for conversations got a quieter, less crowded layout.
  • Fixed a long-standing issue where the signature delimiter rendered as a stray backslash in the bubble.

Help center

  • The article editor now supports inline URL embeds paste a link and it renders as a card in the article, which is handy for walkthroughs that reference a video or an external doc.

Captain

  • Captain's auto-sync scheduler is more reliable.
  • A v1 handoff classifier improves how conversations get passed to a human.
  • Audio transcriptions are more reliable with the latest model and tuning changes
  • Captain credits now settle correctly when a subscription is cancelled.

Email

  • Email fetching is now bounded, so a busy mailbox can't pull an oversized batch in a single sync.
  • Inline images that arrive without a Content-Disposition header render correctly again.
  • IMAP setup lets you pick the authentication type, which matters for self-hosted users on locked-down mail servers.

TikTok

  • Resolved media upload failures on TikTok.
  • Attachments now respect what the channel actually supports for the conversation, so agents aren't offered options that would fail at send time.

Automations and macros

  • Agent variables now render correctly in messages sent from automations.
  • Macros are no longer publicly visible to agents, matching their intended scope.
  • Regex validation on custom text attributes is enforced in the UI.
  • Label deletion removes its associations in the background, which keeps a delete on a heavily used label from blocking the request.

Security and auth

  • Added HMAC validation for WhatsApp and Instagram webhooks.
  • Enforced admin authorization on the custom attribute definitions API.
  • HTML-escaped captured values in help center markdown embeds.

Mobile

  • Reply and quote navigation: You can now reply to a specific message, and tapping a quoted message scrolls to and highlights the original — useful for keeping context in long threads.
  • Hebrew language support: The mobile app is now available in Hebrew.
  • Smaller bug fixes and UI consistency improvements across the app.