Advanced Search

Search in Chatwoot has been fairly basic for a long time, limited to keyword lookups across conversations and contacts. With this release, search takes a big step forward with the introduction of proper filtering.

You can now filter messages by sender (a specific contact or agent), inbox, and time range. This makes it possible to run precise queries, like finding messages that mention “refund” from a particular customer over the last two weeks.

We have also added time-based filtering for contacts and conversations, which helps you focus on recent activity, such as contacts active in the last 7 days or conversations from the previous month.

The new filters are available on paid plans, on both Cloud and self-hosted deployments.

Other Improvements

• Added call-to-action template support for Twilio. You can now send WhatsApp templates with CTA buttons through Twilio.
• Added support for pasting screenshots and files directly in the new conversation modal, similar to the reply editor.
• Fixed the SDK to correctly respect the enableFileUpload flag when explicitly set, instead of overriding it with inbox defaults.
• Fixed contact form buttons being cut off on mobile web.
• Fixed an issue where invalid attachments in the clipboard could block normal text paste.
• Fixed orphaned inbox members causing errors in the widget API.
• Improved handling of empty custom attributes in settings.

Thanks to everyone reporting issues and sharing feedback.