A Better Way to Snooze

Snoozing conversations used to rely on a fixed set of options like tomorrow, next week, or selecting a time from a date picker. That worked, but it often meant extra clicks for something agents do frequently.

You can now type snooze times in plain language.

Things like next tuesday at 2pm, in 3 hours, or end of the month are understood directly. The parser handles both relative and specific dates, so agents can quickly type what they mean instead of navigating a calendar.

For example:

• If you’re waiting for a customer response later in the day, you can type snooze for 2 hours.
• If you want to follow up next week, simply write Next Monday morning.

It’s a small change, but it makes snoozing faster and more natural during busy support shifts.

Other Updates

Security & Integrations

• Each outgoing webhook now gets its own secret and includes three signed headers (X-Chatwoot-Signature, X-Chatwoot-Timestamp, X-Chatwoot-Delivery) so receivers can verify authenticity, reject stale requests, and deduplicate retries. Existing webhooks are backfilled automatically.
• Stabilized webhook delivery for transient upstream failures.
• Agent bots can now toggle typing indicators.
• IMAP authentication failures now return proper authorization errors
• Captain assistant traces in Langfuse now include channel type metadata..

Conversations & Workflow

• Private notes no longer trigger new message notifications. If someone is explicitly @mentioned, they'll still get notified.
• Added priority + created at sorting for conversations.
• Assignment policy name now appears in auto-assignment activity messages.
• Bot handoff now correctly sets waiting time.
• Disabled the reply editor for API channel conversations outside the 24-hour response window.
• Conversation continuity setting is now available for Telegram, TikTok, Instagram, Line, WhatsApp, and Facebook.

Channels

• When an agent replies from Slack and their email doesn't match a Chatwoot account, the message now shows the Slack user's display name and profile image instead of "Bot."
• Messenger native-app echoes are marked correctly as external echo messages.
• Added a Captain-powered CSAT template analyzer for WhatsApp that predicts whether Meta might reclassify a Utility template as Marketing, explains the risks, and suggests safer rewording before submission. Manual and button-triggered.

Performance

• Replaced vue-virtual-scroller with virtua for chat list rendering—smoother scrolling, especially on long lists.
• Filter endpoints now use the search API internally for faster results.
• Rate-limited Meta endpoint calls to 30 per minute per user to prevent throttling.

Settings & UX

• SMTP validation now returns specific error messages for authentication failures, connection issues, SSL/TLS errors, and unreachable servers instead of a generic failure message.
• Categories can now be reordered via drag and drop.

Thanks to everyone reporting issues and sharing feedback.