WhatsApp campaigns and more

Muhsin K

Muhsin K

Published on

2 minute read

This release is modest in scope but includes two meaningful improvements for WhatsApp users, along with a handful of practical fixes and additions. Nothing flashy, just steady progress on features that make day-to-day support work smoother.

📣 WhatsApp Campaigns (alpha)

We’re starting to roll out support for WhatsApp campaigns in Chatwoot. This feature lets you send pre-approved WhatsApp message templates to a selected list of contacts—perfect for sending reminders, updates, or promotions.

It’s currently in early access and gives you a simple way to run customer outreach directly from Chatwoot, without relying on external tools or custom APIs. Over time, we’ll be adding analytics and quality controls to help you track delivery and engagement.

If you’re already using WhatsApp for support or sales, this makes it easier to stay proactive—all from one platform.

If you’re on Chatwoot Cloud, reach out to our support team to get this feature enabled on your account.

🔧 WhatsApp Embedded Signup (alpha)

Connecting a WhatsApp Business account used to involve several manual steps—webhook setup, tokens, and some guesswork. We’ve now integrated Meta’s embedded signup flow, which handles all of this automatically.

This makes the WhatsApp onboarding experience much simpler. If you’ve ever helped someone connect their number to Chatwoot, you’ll appreciate how much easier this is.

We’re rolling this out gradually, starting with new accounts.

🛠 Other improvements

  • Slack inbox now supports multiple attachments. You can now send more than one file per message in Slack-connected conversations—useful when sharing screenshots or documents together.
  • Private notes can now trigger automation actions. Handy for internal workflows—like tagging conversations or assigning based on a note’s content.
  • Faster scrolling in canned responses. We’ve fixed an issue where hovering caused the list to lag during fast scrolling.
  • Contact name editing fix. You can now include spaces when editing contact names—small, but important for accuracy.

We’ve officially released v4.4.0. You can read the full technical changelog on GitHub Discussions → v4.4.0

As always, thanks to everyone reporting issues and suggesting improvements. Your feedback helps guide where we focus next.