Help Center

Delight customers. Empower teams.

Build your personalized help center with intuitive knowledge base software. Streamline queries, enhance agent efficiency, and elevate customer support.

Start your free trial
No credit card required15-day free trial

More than just a knowledge base

Search that actually works, AI that suggests answers, and analytics that show what's missing. Built to reduce tickets, not just store articles.

How do I reset my password?
Searching with AI...

Password Reset Guide

Step-by-step instructions to reset your account password...

98% match

Account Security Settings

Manage your security preferences and two-factor auth...

72% match

AI-powered search

Customers type questions in their own words and get relevant articles instantly. No exact keyword matching required.

Learn more
Article translations
🇺🇸English
Published
🇪🇸Spanish
Published
🇩🇪German
Draft
🇫🇷French
Not started

Publish in multiple languages

Create articles in any language. Each locale gets its own URL structure so customers find content in their language.

Learn more
Draft

Welcome to our platform! This guide will help you get up and running quickly.

Step 1: Create your account

Click the sign up button and enter your details...

Getting Started•Last edited 2 min ago

Simple article editor

Write and format articles with a clean editor. Add images, videos, and code blocks without any technical knowledge.

Learn more
Help & Support
Search for help...

Popular articles

How to reset password
Getting started guide
Billing FAQ

Embedded in your chat widget

Customers can search your knowledge base directly from the chat widget. They find answers without waiting for an agent.

Learn more

Super impressed with Chatwoot - another open source win. The out of the box help center/docs is clean. I should publicly state - We love woot. The experience is great!

Aron Wagner

CEO, American Cloud

Content Management

Write, organize, and publish with ease

A simple editor for your team to create and manage help articles without technical skills.

Rich text editor

Write articles with formatting, images, and embedded YouTube or Vimeo videos.

Categories & sections

Keep articles organized and easily accessible for your customers.

Draft & publish workflow

Save drafts, preview changes, and publish when ready.

Custom domain + SSL

Host on your own domain with auto-generated SSL certificates.

SEO metadata

Manage metadata for better search engine visibility and discoverability.

Full API support

Build custom integrations with our comprehensive API.

Captain AI

Let AI answer from your knowledge base

Train Captain on your help articles. It answers common questions automatically in the chat widget and suggests replies to your agents.

Auto-answer in chat — Captain reads your help articles and answers customer questions automatically
Agent suggestions — suggests relevant articles when agents are replying to customers
FAQ suggestions — identifies common questions from conversations and suggests new articles to write

Multi-Portal

Multiple portals, one dashboard

Managing multiple brands or products? Create a dedicated help center portal for each and manage them all from one place.

Separate portals — each brand or product gets its own help center with unique branding
Centralized management — manage all portals from a single dashboard
Private pages — restrict access to specific articles for selected users (coming soon)

Help Center Portals

3 active portals

Main Product
42 articles
Mobile App
28 articles
Developer Docs
65 articles

Widget Integration

Help center inside your chat widget

Customers can search your knowledge base directly from the chat widget. They find answers without waiting, and when they need more help, the conversation continues with full context.

One-click setup — attach your help center to the live chat widget with a single click
Search before chat — customers search articles before starting a conversation
AI suggestions — Captain suggests relevant articles based on what customers type

Localization

Speak your customers' language

Publish your help center in multiple languages. Each locale gets its own URL structure, and customers are automatically directed to content in their language.

Multiple languages — publish articles in as many languages as you need
Locale-specific URLs — each language gets its own clean URL structure
Translation workflow — track which articles need translation updates (coming soon)

Language versions

Same article, multiple languages

🇺🇸English
Published
🇪🇸Spanish
Published
🇩🇪German
Draft
🇫🇷French
Published

Deployment

Cloud or self-hosted—your choice

Use our managed cloud platform for a hassle-free experience, or deploy on your own infrastructure for complete control.

Cloud

We handle hosting, updates, and security. You focus on creating great content for your customers.

  • Automatic updates
  • SSL included
  • 99.9% uptime SLA

Self-hosted

Full control over your data and infrastructure. Deploy on your own servers or private cloud.

  • Complete data ownership
  • Compliance ready
  • Docker & Kubernetes

Reduce tickets, not customer satisfaction

Give customers the self-service experience they expect while freeing your team to handle conversations that need a human touch.

Start free trial

Free for 15 days. No credit card needed.