Captain Inside the Reply Editor

This release is mainly about Captain. AI assistance now works directly inside the reply editor, along with a few fixes across WhatsApp and reporting.

Captain is now built into the reply box. You no longer need to switch to a separate panel to get AI help. It works where you’re already typing.

From the editor, you can:

• Reply suggestions — Draft a response based on the conversation. Helpful when you’re clearing a queue and need a starting point.
• Improve — Rewrite your draft to make it clearer or more complete.
• Change tone — Adjust how your message sounds (professional, casual, direct, friendly).
• Fix grammar & spelling — Clean up a draft without changing its meaning.
• Summarize — Generate a short summary for internal notes or handoffs.
• Ask Copilot — Ask questions in context, like “what has the customer already tried?”

You can refine outputs before inserting them. For example, generate a reply, then ask Captain to “make it shorter” or “add a link to our refund policy.”

This replaces the earlier OpenAI-based setup. Captain now runs on its own backend, so no separate API key is required. The feature is behind a feature flag and uses AI credits on Cloud.

In practice, this keeps agents in one flow: read, draft, refine, send.

Other Improvements

• Added validation for status and priority filters in conversation search to prevent invalid values.
• Fixed webhook registration for manually created WhatsApp Cloud channels.
• Fixed Captain inbox modal showing data from the wrong assistant when switching inboxes.
• Added rake tasks to download agent, inbox, and label summary reports as CSV (internal use).
• Fixed WhatsApp Cloud media retrieval by removing an unnecessary phone_number_id parameter.

Thanks to everyone who reported issues and shared feedback.