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Frequently asked questions

What is Captain AI and how do I use it?

Captain is an AI-powered assistant that helps agents respond faster with smart suggestions and automated responses.

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How to setup a WhatsApp channel?

Connect your WhatsApp Business account to manage customer conversations directly in Chatwoot.

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Website live chat settings explained

Customize your live chat widget appearance, behavior, and pre-chat forms for your website.

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How to use Automation?

Create rules to automatically assign, label, or respond to conversations based on conditions.

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How to answer conversations from Slack?

Respond to customer messages directly from your Slack workspace without switching apps.

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How to use Campaigns?

Send targeted messages to website visitors based on their behavior and page visits.

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How to set up a Help Center?

Create a knowledge base with articles to help customers find answers on their own.

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How to use webhooks?

Send real-time event notifications to your applications when conversations are updated.

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Can't find what you're looking for?

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