Email channels require conversation continuity configured
channel_email(Login to rails console and execute the following)
account = Account.find(1)
account.enabled_features // This would list enabled features.
- Now head over to inboxes page and create an email inbox with the support email as firstname.lastname@example.org
- Now create a forward rule in your email@example.com inbox to forward emails to the address obtained at inbox creation step
- You should be able to receive emails in your newly created email inbox in chatwoot.
You can send out emails only from a verified email address in SendGrid. For sending emails from wildcard domain, do verification at domain level instead of individual email.