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Environment Variables

Database configuration#

You can set Postgres connection URI as DATABASE_URL in the environment to connect to the database.

The URI is of the format


Alternatively, use the following values in database.yml which lives inside config directory.

development:  <<: *default  username: postgres  password:  database: chatwoot_dev

We use dotenv-rails gem to manage the environment variables. There is a file called env.example in the root directory of this project with all the environment variables set to empty value. You can set the correct values as per the following options. Once you set the values, you should rename the file to .env before you start the server.

Configure FB Channel#

To use FB Channel, you have to create an Facebook app in developer portal. You can find more details about creating FB channels here


Configure emails#

For development, you don't need an email provider. Chatwoot uses letter-opener gem to test emails locally

For production use, please configure the following variables.

# could user either `` or `BrandName <>`MAILER_SENDER_EMAIL=

and based on your SMTP server the following variables


Amazon SES#





SMTP_ADDRESS=smtp.mailgun.orgSMTP_AUTHENTICATION=plainSMTP_DOMAIN=<Your domain, this has to be verified in Mailgun>SMTP_ENABLE_STARTTLS_AUTO=trueSMTP_PORT=587SMTP_USERNAME=<Your SMTP username, view under Domains tab>SMTP_PASSWORD=<Your SMTP password, view under Domains tab>


If you would like to use Mailchimp to send your emails, use the following environment variables: Note: Mandrill is the transactional email service for Mailchimp. You need to enable transactional email and login to

SMTP_ADDRESS=smtp.mandrillapp.comSMTP_AUTHENTICATION=plainSMTP_DOMAIN=<Your verified domain in Mailchimp>SMTP_ENABLE_STARTTLS_AUTO=trueSMTP_PORT=587SMTP_USERNAME=<Your SMTP username displayed under Settings -> SMTP & API info>SMTP_PASSWORD=<Any valid API key, create an API key under Settings -> SMTP & API Info>

Configure frontend URL#

Provide the following value as frontend url


Configure default language#


Configure storage#

Chatwoot uses active storage for storing attachments. The default storage option is the local storage on your server.

But you can change it to use any of the cloud providers like amazon s3, microsoft azure and google gcs etc. Refer configuring cloud storage for additional environment variables required.


Configure Redis#

For development, you can use the following url to connect to redis.


To authenticate redis connections made by app server and sidekiq, if it's protected by a password, use the following environment variable to set the password.


Configure Postgres host#

You can set the following environment variable to set the host for postgres.


For production and testing you have the following variables for defining the postgres database, username and password.


Rails Production Variables#

For production deployment, you have to set the following variables


You can generate SECRET_KEY_BASE using rake secret command from project root folder.

Rails Logging Variables#

By default chatwoot will capture info level logs in production. Ref rails docs for the additional log level options. We will also retain 1 GB of your recent logs and your last shifted log file. You can fine tune these settings using the following environment variables

# possible values: 'debug', 'info', 'warn', 'error', 'fatal' and 'unknown'LOG_LEVEL=# value in megabytesLOG_SIZE= 1024

Push Notification#

Chatwoot uses web push for push notification on the dashboard. Inorder to get the push notifications working you have to setup the following VAPID keys.


If you are comfortable with the Rails console, you could run rails console and run the following commands

vapid_key = Webpush.generate_key
# Copy the following to environment variablesvapid_key.public_keyvapid_key.private_key

Or you can generate a VAPID key from

Using CDN for asset delivery#

With the release v1.8.0, we are enabling CDN support for Chatwoot. If you have a high traffic website, we recommend to setup CDN for your asset delivery. Read setting up CloudFront as your CDN guide.

Disable new user signup#

By default, Chatwoot will allow users to create an account from the login page. However, if you are setting up a private server, you can disable signup using: