The .env File
We use the
dotenv-rails gem to manage the environment variables. There is a file called
env.example in the root directory of this project with all the environment variables set to empty values. You can set the correct values as per the following options. Once you set the values, you should rename the file to
.env before you start the server.
Configure frontend URL (domain)
Provide your chatwoot domain as frontend URL.
Rails production variables
For production deployment, you have to set the following variables
You can generate
rake secret command from the project root folder.
Postgres can be configured in two ways: via
DATABASE_URL or setting up independent Postgres variables.
DATABASE_URL variable with value as Postgres connection URI to connect to the database.
The URI is of the format
Or you can set the following environment variables to configure Postgres. Replace the values here with yours. Skip this
if you have configured
For development, you can use the following URL to connect to Redis. For production, configure your Redis URL.
To authenticate Redis connections made by the app server and sidekick, if it's protected by a password, use the following environment variable to set the password.
For development, you don't need an email provider. Chatwoot uses the letter-opener gem to test emails locally
For production use, please configure the following variables.
# could user either `firstname.lastname@example.org` or `BrandName <email@example.com>`
and based on your SMTP server the following variables
Follow these steps if you want to use a selfhosted mail server with Chatwoot. This is the default behavior starting from
v2.12.0 and relies on
SMTP_ADDRESS environment variable not being set.
sudo apt install -y postfix
Choose internet-site when prompted and enter the domain name you used with Chatwoot setup for
System mail name.
Note: By default, all major cloud provider have blocked port 25 used for sending emails as part of their spam combat effects. Please raise a support ticket with your cloud provider to enable outbound access on port 25 for this to work. Refer AWS, GCP, Azure and DigitalOcean for more details.
Also please add MX and PTR records for your domain. If your emails are being flagged by
Outlook, setup SPF and DKIM records for your domain as well. This should improve your email reputation.
SMTP_USERNAME=<Your SMTP username>
SMTP_PASSWORD=<Your SMTP password>
SMTP_DOMAIN=<your verified domain>
SMTP_PASSWORD=<your Sendgrid API key>
SMTP_DOMAIN=<Your domain, this has to be verified in Mailgun>
SMTP_USERNAME=<Your SMTP username, view under Domains tab>
SMTP_PASSWORD=<Your SMTP password, view under Domains tab>
If you would like to use Mailchimp to send your emails, use the following environment variables: Note: Mandrill is the transactional email service for Mailchimp. You need to enable transactional email and login to mandrillapp.com.
SMTP_DOMAIN=<Your verified domain in Mailchimp>
SMTP_USERNAME=<Your SMTP username displayed under Settings -> SMTP & API info>
SMTP_PASSWORD=<Any valid API key, create an API key under Settings -> SMTP & API Info>
Configure default language
Chatwoot uses active storage for storing attachments. The default storage option is the local storage on your server.
But you can change it to use any of the cloud providers like amazon s3, microsoft azure, google gcs etc. Refer configuring cloud storage for additional environment variables required.
local storage is used the files are stored under
/storage directory in the chatwoot root folder.
It is recommended to use a cloud provider for your chatwoot storage to ensure proper backup of the stored attachments and prevent data loss.
Rails Logging Variables
By default, Chatwoot will capture
info level logs in production. Ref rails docs for the additional log-level options.
We will also retain 1 GB of your recent logs and your last shifted log file.
You can fine-tune these settings using the following environment variables
# possible values: 'debug', 'info', 'warn', 'error', 'fatal' and 'unknown'
# value in megabytes
Configure FB Channel
To use FB Channel, you have to create a Facebook app in the developer portal. You can find more details about creating FB channels here
Using CDN for asset delivery
With the release v1.8.0, we are enabling CDN support for Chatwoot. If you have a high traffic website, we recommend to setup a CDN for your asset delivery. Read setting up CloudFront as your CDN guide.
Enable new account signup
By default, Chatwoot will not allow users to create an account[multi-tenancy] from the login page. However, if you are setting up a public server, you can enable signup using:
Enable direct upload to storage cloud
By default, Chatwoot will upload the files to the application server and then it will push them to the cloud storage. We have introduced the direct upload functionality so that we can upload the file directly to the cloud storage. This has been built according to rails new direct upload functionality documented here. Set below environment variable to true to use the direct upload feature.
Make sure to follow this guide and set the appropriate CORS configuration on your cloud storage after setting
DIRECT_UPLOADS_ENABLED to true.
To enable Google OAuth in Chatwoot, you need to provide the client ID, client secret, and callback URL. You can find the instructions to generate the details here.
GOOGLE_OAUTH_CLIENT_SECRET environment variables in your Chatwoot installation using the values you copied from the Google API Console. Set the
GOOGLE_OAUTH_CALLBACK_URL environment variable to the callback URL you used in the Google API Console. Here's an example of the same
The callback URL should comply with the format in the example above. This endpoint cannot be changed at the moment.
After setting these environment variables, restart your Chatwoot server to apply the changes. Now, users will be able to sign in using their Google accounts.
To enable LogRocket in Chatwoot, you need to provide the project ID from LogRocket. Here are the steps to follow:
- Open the LogRocket website and create an account or sign in to your existing account.
- After signing in, create a new project in LogRocket by clicking on "Create new project".
- Enter a name for your project, and save the project ID.
- Set the
LOG_ROCKET_PROJECT_IDenvironment variable in your
.envfile with the project ID you copied from LogRocket.
After setting this environment variable, restart your Chatwoot server to apply the changes. Now, LogRocket will start capturing user sessions on your Chatwoot installation.