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Chatwoot uses the following cookies.

Chat Widget#

cw_conversation: This cookie lets Chatwoot persist the conversation when the contact navigates through the webpages / revisits the website later.

cw_user_{identifier}: This cookie is used to cache the contact details if a contact is identified via the setUser SDK method.

Agent Dashboard#

_chatwoot_session: Used by the Chatwoot Super Admin pannel to persist the user session.

auth_data: Used by the Agent Dashboard to store the logged-in user's session.

user (To be Deprecated): Used by Agent Dashboard to store additional information about the user's session.