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Sending Information into Chatwoot

Additional information about a contact is always useful. The Chatwoot Website SDK ensures that you can send additional information that you have about the user.

If you have installed our code on your website, the SDK would expose window.$chatwoot object.

In order to make sure that the SDK has been loaded completely, please make sure that you listen to chatwoot:ready event as follows:

window.addEventListener('chatwoot:ready', function () {
// Use window.$chatwoot here
// ...

SDK settings#

To hide the bubble, you can use the setting mentioned below.

Note: If you use this, then you have to trigger the widget by yourself.

window.chatwootSettings = {
hideMessageBubble: false,
position: 'left', // This can be left or right
locale: 'en', // Language to be set
type: 'standard', // [standard, expanded_bubble]

Widget designs#

Chatwoot support 2 designs for for the widget

  1. Standard (default)


  1. Expanded bubble


If you are using expanded bubble, you can customize the text used in the bubble by setting launcherTitle parameter on chatwootSettings as described below.

window.chatwootSettings = {
type: 'expanded_bubble',
launcherTitle: 'Chat with us'

Enable popout window#

Inorder to enable the popout window, add the following configuration to chatwootSettings. This option is disabled by default.

window.chatwootSettings = {
// ...Other Config
showPopoutButton: true,

Trigger widget without displaying bubble#


Set the user in the widget#

window.$chatwoot.setUser('<unique-identifier-key-of-the-user>', {
email: '<>',
name: '<name-of-the-user>',
avatar_url: '<avatar-url-of-the-user>',

setUser accepts an identifier which can be a user_id in your database or any unique parameter which represents a user. You can pass email, name, avatar_url as params. Support for additional parameters is in progress.

Make sure that you reset the session when the user logs out of your app.

Identity validation using HMAC#

To disallow impersonation and to keep the conversation with your customers private, we recommend setting up the identity validation in Chatwoot. Identity validation is enabled by generating an HMAC(hash based message authentication code) based on the identifier attribute, using SHA256. Along with the identifier you can pass identifier_hash also as shown below to make sure that the user is correct one.

window.$chatwoot.setUser(`<unique-identifier-key-of-the-user>`, {
name: '', // Name of the user
avatar_url: '', // Avatar URL
email: '', // Email of the user
identifier_hash: '' // Identifier Hash generated based on the webwidget hmac_token

To generate HMAC, read identity validation

Set custom attributes#

Inorder to set additional information about the customer you can use customer attributes field.

To set a custom attributes call setCustomAttributes as follows

accountId: 1,
pricingPlan: 'paid',
// You can pass any key value pair here.
// Value should either be a string or a number.
// You need to flatten nested JSON structure while using this function

You can view these information in the sidepanel of a conversation.

To delete a custom attribute, use deleteCustomAttribute as follows


Set language manually#


To set the language manually, use the setLocale function.

Set labels on the conversation#

Please note that the labels will be set on a conversation if the user has not started a conversation. In that case, the following items will not have any effect:


Refresh the session (use this while you logout the user from your app)#