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Under the Applications tab, we've already set up Dialogflow. This application will allow you to create automated responses in your conversation window. This way, you can let the bot handle the questions before handing them off to a customer service agent.

On the Chatwoot home screen, go to 'Settings' -> Applications. Click on Configure button against Dialogflow.

Application Home Screen

The following window opens up. Click on the "Add a new hook" button on the right hand top side of the screen.

Application Add Screen

A new screen opens up where you can enter the Dialog flow ID and Key file that you already have registered.

Dialogflow detail screen
Field NameValueRemarks
Dialogflow Project IDGive a name for your project
Dialogflow Project Key FileGive the key file name
Select InboxSelect the inbox from the drop down list to which you want to associate this projecteg: select 'User Documentation' Inbox