Step 1. Open your Chatwoot dashboard. Go to Settings → Inboxes → Add Inbox.
Step 2. Click on the "SMS" icon.
Step 3. Choose "Twilio" as the API provider and configure the inbox. Fill in the appropriate details.
These are the inputs required to create this channel:
|Input||Description||Where can I find it|
|Channel Name||This is the name inbox, this will be used across the application.||N/A|
|Phone Number||This is the number you will be using to communicate with your customer. This has to be verified in Twilio.||Enter your number as in the Twilio Dashboard|
|Account SID||Account SID in Twilio Console||Login to Twilio Console. Here, you would be able to see the Account SID and the Auth Token|
|Auth Token||Auth token for the account||Login to the Twilio Console. Here, you would be able to see the Account SID and the Auth Token|
Create Twilio Channel after filling in the information.
Step 4. "Add agents" to your inbox.
Hooray! You have successfully created an SMS inbox.
You will start receiving the messages in your Chatwoot dashboard.
Configuring Chatwoot with Twilio Studio
If you are using Twilio Studio for a custom conversation flow, updating the webhook URL directly will break your existing integration.
For such cases, you can follow the steps given here.