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Configure your general account details

You can update your organization’s info on this screen. You can update the name or language used in the account by changing the settings as shown below.

To update account details, click on Settings -> Account Settings. The available settings are shown below.


Field NameDescription
Account NameEnter the name of your Account. eg: Hopkins Inc
Site LanguageSelect the language in which conversations need to happen. eg: English (en) Select English if you want your conversations to be in English
Number of days after a ticket should auto resolve if there is no activityGive the number of days after which the ticket or conversation will be marked as resolved eg: 30 - This is given in case the customer does not have any further queries but has not given closure also.

Click on Update Settings Button on the right hand top side of the screen. Wait for the 'Successfully updated account settings' message.