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Overview page is a live view. It shows below live metrics.

  • Open conversations
  • Agent status
  • Conversations by agents
Chatwoot Home Screen

Open conversations

Open conversations shows 3 types of metric in account level.

Agent status

It shows the number of agents in online, busy and offline status.

Conversations by agents

This is an agent level conversation metric. This metric shows the number of open and unattended conversations for each agents in the account.