CSAT

All the Customer Satisfaction surveys which have been collected from the customers during the end of the conversation can be seen here.

Click on 'Reports' icon on Chatwoot Dashboard Home Screen.

Next, click on 'CSAT'. The screen will show the details of the Customer Surveys from the last 7 days.

Default date range is last 7 days.

CSAT can be filtered using agent name. Multiple agents can be selected from the dropdown.