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How to create Email channel?

Step 1. Click on "Add Inbox" button from Settings > Inboxes page.

inbox_create

Step 2. Click on "Email" icon.

list_of_channels

Step 3. Enter channel name, email and click on "Create Email Channel" button.

create_email_channel

Step 4. "Add agents" to your email inbox.

add_agents

Step 5. Hooray! You have successfully created a Email inbox. You will be able to manage emails in the Chatwoot Inbox.

finish_inbox

Step 6. Go to Settings > Inboxes > Email Inbox settings.

inbox_settings

Step 7. Select "Configuration" tab.

configuration

Step 8. You can configure Chatwoot email inbox in 2 ways.

  1. Forward to Email
  2. Configure IMAP